Don Wood Ford Lincoln in Athens including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

830 E State St
Athens, OH 45701

Get Directions

Sales: 844-338-8929

Used Cars: 844-338-8722

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Don Wood Ford Lincoln

Overall Rating:

4.5 (out of 5)

87% recommend this dealer

127 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

BUYER BEWARE

Reviewed by LT from Athens, OHJuly 14, 2022

We met with a salesman and ordered an F-250 in January 2022. We were told at that time we could use the Z-plan. We emailed our Z plan PIN number to get the discount. Apparently later in January they decided they would no longer honor the Z-plan but never bothered to tell us. Fast forward to July 2022 when the truck is in and ready for pick up. We go to pick it up and are informed they are no longer honoring the Z-plan but we can still pay retail price (7K more). Salesman said he had too many orders (like 72) to go back through and let people know, he was very rude. The guy had 7 months to let us know! He asks, what would you have done about it anyways? We said cancel the order and order it through a Ford dealership that does honor the Z-plan. He says well no one is honoring that right now. That was a lie because we went back to our hometown and bought through them with the Z-plan. We were later told that we should have filled out the Z-plan paperwork when we ordered but the salesman didn’t mention to us that we should do that. We think he just wanted the truck on the lot so he could sell it to someone else for more money. He didn’t let us know because he knew we would cancel the order. We are new to the area which is why we went to this location. We buy a new car every couple years and they 100% lost all of our business. We’re very disappointed in this Ford dealership. Very poor customer service.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hello, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Don Wood Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (740) 593-6642 and we will do our best to make this better. We hope to hear from you soon.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

We met with a salesman and ordered an F-250 in January

Reviewed by LTJuly 12, 2022

We met with a salesman and ordered an F-250 in January 2022. We were told at that time we could use the Z-plan. We emailed our Z plan PIN number to get the discount. Apparently later in January they decided they would no longer honor the Z-plan but never bothered to tell us. Fast forward to July 2022 when the truck is in and ready for pick up. We go to pick it up and are informed they are no longer honoring the Z-plan but we can still pay retail price (7K more). Salesman said he had too many orders (like 72) to go back through and let people know, he was very rude. The guy had 7 months to let us know! He asks, what would you have done about it anyways? We said cancel the order and order it through a Ford dealership that does honor the Z-plan. He says well no one is honoring that right now. That was a lie because we went back to our hometown and bought through them with the Z-plan. We were later told that we should have filled out the Z-plan paperwork when we ordered but the salesman didn’t mention to us that we should do that. We think he just wanted the truck on the lot so he could sell it to someone else for more money. He didn’t let us know because he knew we would cancel the order. We are new to the area which is why we went to this location. We buy a new car every couple years and they 100% lost all of our business. We’re very disappointed in this Ford dealership. Very poor customer service.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

In the year of limited new auto availability, Don Wood

Reviewed by waj33goJune 23, 2022

In the year of limited new auto availability, Don Wood Ford & Lincoln’s store manager Charlie Moore was ahead of the game and figured the process out, in obtaining new Ford & Lincoln autos and trucks for his customers. Give me the smaller town dealership over the “big city” get in line attitude any day, along with the tailored service that was delivered. That’s service and reliability that you can depend on, and Charlie Moore and service manager Larry Porter have proven this over and over for me. That matters and is why I deal with Don Wood Ford and Lincoln!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Don Wood Ford Lincoln

Don Wood Ford & Lincoln is located in Athens Oh. We offer New Fords and Lincolns Used vehicles and Ford award winning service and collision repair departments. Conveniently located in Southeastern Ohio... we're within an hours drive from most of Central Ohio including Columbus Lancaster Chillicothe Circleville and parts of West Virginia including Parkersburg Ripley and Charleston. You'll find our Ford and Lincoln Certified Staff eager to meet you vehicle needs.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top