Ford and Lincoln
New Car Dealership in Saint James, NY
Overall Rating
4.8/5
Read dealer reviews
Welcome to Ford Lincoln of Smithtown! Located in St. James, NY, Ford Lincoln of Smithtown is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ford Lincoln of Smithtown a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place. Call 877-513-0281 for your No-Obligation Internet Price Quote from our Internet Department.
Ford Lincoln of Smithtown also has a service department if you need ongoing support with your new Ford or Lincoln, Ford Lincoln of Smithtown has Ford-trained mechanics and uses the highest quality parts. If you are in Saint James, Ford Lincoln of Smithtown should be your dealership!
Ford Lincoln of Smithtown Reviews
Overall Rating
4.8/5
869 out of 890 people recommended this dealer
Overall Facilities:
3.8/5
UNPROFESSIONAL, DISFUNCTIONAL, RUDE, UNORGANIZED
Reviewed by NOTHAPPY
in NY
January 08, 2021
The two and a half page review I typed up would not fit in the space so I will just sum it up.
They sold car I was about to buy and had a deposit down on for three days to someone else. However, I was not informed of this until the day after they tried getting me to sign for it and run my credit report. I guess they were just trying to get the most money out of the deal.
During the experience we dealt with a confused and salesy car salesman who was either not trained well, set up for failure by his unorganized company, or just did not know what he was doing. We also spoke with a manager who was the main reason I walked out and took my business elsewhere. This "manager" was rude, child-like, unprofessional, and insulting. He has no idea how to run a business and represent a company. He literally threw his salesman under the bus and let him take the blame for everything that happened during these 3 days of confusion and mess. Sad.
This dealer has HIDDEN FEES and the manager was not able to explain what the fees were for. We were told "every dealer has hidden fees" after going car shopping at about 8 different places without hidden fees. They also bumped the price up 2 grand from their website listing and claimed I was "stealing the car" when I said wanted the car for the price on the website that they put up.
Afterwards, I was told by another manager weeks later that the salesman was a "moron" and the car actually wasn't sold so I could have bought it. No idea what anyone here is talking about. There is clearly a severe lack of communication, respect for employees, and professionalism. It took me a month to get someone to respond to my deposit refund request. I called numerous times for weeks and was tossed from person to person until I said I would go there in person if it wasn't done that day.
There are so many great car dealerships out there, even on this same road in the area. Go elsewhere. It is not worth the risk, frustration, energy, anxiety, stress, and mostly NOT WORTH YOUR MONEY!
Service
Reviewed by William Rodriguez
in Smithtown, NY
December 05, 2020
Excellent service and friendly staff. Vehicle was ready around promised time
Smithtown Ford makes car sales easy again!!
Reviewed by Joe Milito
in Lake Grove, NY
November 13, 2018
Ford of Smithtown is the only dealer I use. I have bough several cars from salesman Mike Foley and I wouldn't go anywhere else. He gave us a zero pressure sale and always made us feel more than confident in our purchase. If youre looking for a good deal go see Mike. Hes as good as they get. Couldn't be happier. I regularly use the service dept as well. I am looking forward to purchasing another truck this year!
