Ford Lincoln of Smithtown in Saint James including address, phone, dealer reviews, directions, a map, inventory and more

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440 Middle Country Rd
Saint James, NY 11780

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Sales: 631-239-2270

Used Cars: 631-850-3405

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Ford Lincoln of Smithtown

Overall Rating:

4 (out of 5)

93% recommend this dealer

1271 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

After dropping the car off for service, I received

Reviewed by alsapienzaMarch 29, 2023

After dropping the car off for service, I received absolutely no communication from the Smithtown Ford service staff. I had to call a number if times until I finally received a call back with a vague explanation. Finally, over a week later, I picked up my car and had the technician show me the work. I noticed the oil dipstick was broken. The technician immediately stated that "That's how it was when it came in." I know for a fact that it was not. They replaced the forward catalytic converter right below the dip stick (coincidence?). I returned on Monday to pick it up a replacement dipstick NOT OEM Lincoln. Very unhappy!!!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Service team was excellent

Reviewed by E Bowen from Long Island, NYMarch 27, 2023

Great to deal with from start to finish. Listened to our concerns and repaired any and all items. Quick and professional.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Wow great experience and professional results !

Reviewed by mattrio68@aol.comMarch 23, 2023

Wow great experience and professional results !! Thank you Ford of Smithtown!! The sale department too is excellent.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Ford Lincoln of Smithtown

Welcome to Ford Lincoln of Smithtown! Located in St. James NY Ford Lincoln of Smithtown is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ford Lincoln of Smithtown a good one for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford you've come to the right place. Call 877-513-0281 for your No-Obligation Internet Price Quote from our Internet Department.

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