Bidleman Ford

Absolutely the work service Dept. I have a manufacture defect in my engine and they say im supposed to keep calling Ford customer relations myself. I've done this and they talk over you, wont let me finish explaining what the service Dept diagnosed. They tell me that there is no such thing as a manufacturing defect and gang up on me. They say because their isn't any recalls and my car is too old,seven years and 92,000 miles that im not getting a new engine. The engine block is cracked which caused a coolant intrusion which blew the head gaskets. Even though the 2018 ford escape se has had a recall for this exact problem. There's still class action lawsuits going on since 2020. So I have 9k left on my loan and can't drive my car! I have no means to pay for this and nor should I pay for a vehicle with a manufacturing defect! I have no alternatives to get back and forth to work so I'll be loosing my job! This was explained to everyone I've spoken to at Bidlemen Ford in Auburn NY and Ford Customer Relations and they don't even care! I didn't even own this vehicle when they recalled it, so they sold me it knowing that there was major engine problems. This was my first Ford vehicle and I've had no other problems since I bought it. I will NEVER do any business with Ford again!! I am going to join a class action lawsuit, call the better business bureau and the attorney gernal and report not only Ford but also Bidlemen Ford!! UNBELIEVABLE rotten customer service, Ford customer satisfaction and Ford customer loyalty programs!!

Terrible Dealership. Drove 2 1/2 hours to get a 2023 Ford Transit with 87 miles on it.Had one key,no owners manual.they told me to purchase a new key and they would reimburse me.Its been 4 months.I call and I'm put on a voice mail. They changed my finance company after I left with one that had a highest rate.also I paid $4000 for 100,000 mile extended warranty,but when I got the new paperwork it only had 75,000,on it but was still charged 5

We purchased a 2020 Ford F250 black with 86k on it for $3500., 01/25/2025 and returned 01/29/2025 due to needing an intake manifold diagnosed ($2100 to fix) by Bidleman Ford service department. Owner refused to fix the problem as it was under warranty. He returned our $$ back after treating us terrible. I don't want someone else to buy this truck and go through what we did. It’s currently for sale on the website.