Sakelaris Ford Lincoln of Camdenton

Hard to believe a Ford Dealership won't follow through with a request. I have a Ford Extended Warranty. I wanted to know if my problem is covered by the warranty. I used the two email options Sakelaris provides for contacting them. I gave them the basic information and asked if someone would work with me to determine if the item was covered by the warranty. NO ONE contacted me from either option. So why didn't I call them? Because the dealership needed time to research my problem and emailing was the best way to provide the information and to allow them time to do the research. I will be looking for another dealership. I really wanted to use a local company, but it was their choice to ignore me.

Had a recall on our 2012 F250, we had to wait a month for an appointment. Took it in a day early as it needed to be cool in order for them to service it. It was a 4 hour job, and we would of thought they would of ordered the parts since we had already waited a month. Called in regard to when we would be able to pick up after 2 days, nobody answered the phone. When they did answer they basically lied about what they had done and needed to order parts. We gave them 2 weeks, went and picked up the truck and they had done nothing to it. We decided to take it to another of their dealerships in Versailles. They tried to help, but got no cooperation from the Camdenton dealership. We filed a report with Ford and were informed that it was now past the warranty recall date so they aren't responsible to fix it. Worse experience we have ever had with a dealership. Highly recommend not to do any business with the Camdenton Sakaleris.

I took my Jeep in for an oil change today. I drove half a block and the check engine light came on, then the oil light came on. I brought it back and saw that there was a huge pool of oil where the car had been parked. I took pictures and recorded the rest of my interaction with them. It turned out that the oil filter wasn't tightened. This could have been a major problem, but it wasn't a big deal to them. No reduction in the bill or even an apology (beyond "sorry buddy.") There is real staff apathy here. I'll have to find someplace else to get my Jeep serviced. Avoid this dealership.