Mills Ford Brainerd

My husband and I came in a half hour before closing to test drive a beautiful 2018 Impala that just came in. We worked with Reese who was very polite, personable and not a pushy salesperson. That is my favorite type of salesperson. We ended up coming in the next day to purchase the vehicle. We buy all of our home and work vehicles from the Mills dealerships in Brainerd/Baxter. We have always had great service no matter which Mills we go to.

This was my first time buying a car and they made it so easy. I felt super comfortable with them and they eased my anxiety with purchasing a newer car. These guys are great!!

We are in the market for a late model, high mileage suv. I was in contact with Donald Griggs (sales) 3 or 4 times, receiving information about a 2015 Kia. My wife and I made the 2 hour drive to Brainerd, expecting no surprises, I'd already made inquiries. We were hopeful to make the purchase. We arrived at the suv before Donald, skipping going inside the dealership and instead called to alert him we had arrived. Whomever I spoke with was adamant we come inside, but I refused and went straight to the Kia. I now know why the person wanted us inside. On the dash of the Kia was a form titled Pre-Auction Checklist. The vehicle had been inspected and prepped for auction. The inspection form listed multiple repairs that neededto be done and the expected expenses, to include an oil leak at the rear of the engine the technician was unable to predict cost of repair. Donald didn't disclose the deficiencies and let us drive 2 hours, hopeful to sell this car before it was to go to auction. Mills Ford needs to review it's sales practices. We will never patronize this dealership.