Lincoln of Troy in Troy including address, phone, dealer reviews, directions, a map, inventory and more

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1950 W Maple Rd
Troy, MI 48084

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Sales: 866-921-2549

Used Cars: 877-357-0479

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 9:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Lincoln of Troy

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.5 (out of 5)

50 out of 57 people said they would recommend this dealer

1 (out of 5)

AWFUL Customer Service From Used Car Manager

Reviewed by Ryan in Southfield, MIMay 27, 2021

If I could give Lincoln of Troy Used Car Department 0 or negative stars, I would. The customer service was AWFUL. I REGRETTABLY purchased a '17 Nissan Rogue from them 5/3/21. I didn't have a problem with the salesperson. But, the Used Car Sales Manager Tom Schneider was a pain in the xxx, combative, arrogant and a genuine Grade-A xxxxxxx. The salesperson doesn't make decisions with vehicle price. That falls to the sales manager. Every customer should do their due diligence and negotiate the best terms. While working with Tom trying to get the price, he was condescending often with a raised voice saying, "I'm not lowering the price, TAKE IT OR LEAVE IT!" The listed price of the Rogue was $16,200 of which he lowered it to $14,700. I knew it was priced higher than other Rogue's on the internet (with similar mileage/equipment). But, because of the pandemic and my personal situation, I took the deal. Once I told them that I was financing the car elsewhere, Tom couldn't be bothered anymore. He didn't thank me for my business, congratulate me, or talk to me after the negotiations. I even tried to smooth things over by thanking him and he gave a simple nod without speaking as if he couldn't be bothered anymore while printing out window stickers for the other vehicles on the lot. I've purchased MANY cars and this was MY WORST EXPERIENCE EVER. I then sat for 2 hours while waiting for a Finance Manager with no other customers being served. It was as if I was being punished for being a "bad customer," not allowing full price, and not getting any aftermarket (GAP, Extended Warranty, etc.). It was also the first time I bought a car from a dealership without a full tank of gas in it. I drove away with a half-tank and did so because I didn't want to deal with Tom Schneider and the Lincoln of Troy Used Car Department. What made matters worse was that I purchased this vehicle on 5/13/21 with 74,073 miles on the vehicle. 14 days later on 5/17/21, I had to take it to Suburban Nissan of Troy down the street from Lincoln of Troy less than 400 miles later (74,433 miles) for braking noises and difficulty braking. Both the front brakes pads and rotors had to be replaced because they were worn down below safety specs and the rotors (according to the inspection report) was rusted and heat cracked. Additionally, The brake fluid was low and the automatic transmission fluid was low. The service advisor that I worked with told me that this car should not have passed inspection and even been placed on a lot until all of these issues were taken care of. And, he indicated that the vehicle would not have passed inspection at their shop. He buttoned it up by saying that 400 miles of driving would not have caused this much wear. It was sold to you like this. The service cost over $900 to complete. I called Lincoln of Troy and spoke to Tom again demanding they pay for the costs to cover the work that was done on a vehicle that should not have passed their inspection. Even though this car wasn't certified, this car was well below the state safety guidelines for being sold. Tom noted that his Service Department Director did the inspection himself and that everything checked out. He then victim-blamed me and said, "The car was good when you took it. I don't know what you did with it in that time." When I told him again (firmly but not yelling) that, "Lincoln of Troy was going to xxxxing pay for this," Tom began yelling and screaming over me, "YOU'RE NOT GOING TO TELL ME WHAT TO DO! SEE, I WAS GOING TO HELP YOU, BUT SINCE WE'RE ON A RECORDED LINE AND SINCE YOU HAVE A BAD ATTITUDE, YOU'RE ON YOUR OWN. AND, YOU CAME IN HERE FOUR TIMES TRYING TO STRONG ARM US FOR A DEAL. WE'RE NOT GOING TO BE CONTROLLED." After going back and forth and the both of us yelling over top of each other, for about 15 seconds, Tom hung up on me. TOM xxxxING HUNG UP ON ME! NEVER BUY FROM LINCOLN OF TROY AGAIN!

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 3

Maximum rating = 5

5 (out of 5)

Great Experience

Reviewed by Mark DerVartanian in MIOctober 20, 2020

I traded in my 2015 MKC for a new Nautilus. Mark Nikprilaj did an excellent job from start to finish. I would highly recommend him and Lincoln of Troy for a new car experience

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

social worker

Reviewed by R. De Jarnette in Clilnton Twp., MiMarch 19, 2018

The staff and sales personal was excellent. The location and site was very welcoming with a variety of cars, sport utilities vehicles, cross over to choose from.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Lincoln of Troy

Located in Troy, Michigan, Lincoln of Troy has a full line of new and used Lincoln vehicles. With highly trained Lincoln technicians and a genuine factory service center, we have experience in high-quality customer service. Serving Detroit, Rochester Hills, Sterling Heights, Troy, Lake Orion, Bloomfield Hills, Auburn Hills, and all surrounding areas. Come check out our wide range of new, used, and certified Lincoln cars and SUVs.

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