Lincoln of Troy

thought I had a positive experience with the Finance Department at Lincoln of Troy only to find out their practices are fraudulent! Buyer beware!!! Do not buy the "Maintenance (Oil Change) Plan" from this place. They don"t disclose that they get a kick back of $100 and if by chance you have to cancel, due to the total loss of a vehicle due to an accident, they take another $100 cut of any refund. I usually don't buy these kind of plans but I was lead to believe that this was an agreement between the dealership and me not an outside entity. Kellie Shaw neglected to provide me with the terms and conditions of the plan at the time of purchase. It took me 3 months to get any refund at all for a plan that was only used twice. Kellie did not follow-up. Calls were returned via email, in my opinion, this was because she did not want to talk to me and answer my questions. Very unprofessional! I had to call/email her every couple weeks for updates without any conversation. When you pay $70,000 for a car you expect a professional response. Glad I decided not to purchase another Lincoln (although I loved the car) when I replaced my totaled Lincoln. I decided Cadillac offered the better response, professionalism and service for my needs. This place is defiantly not customer oriented, it clearly is focused on their bottom line!!!

First, Thanks for the opportunity to speak in regards to this matter. Here was my personal timeline: Friday - Requested information about a car Saturday - Texted with a sale rep about the vehicle Sunday - Had a nice phone call laying out all the questions I needed answered before making a decision Monday - Received a video walkthrough of the vehicle and spoke to another member about financing. Requested to put the car on hold. ****Was quickly informed that the car I was inquiring about since Friday evening was already being purchased. I was told that someone came in first thing in the morning and purchased the vehicle. Even though I started to process on Friday, the vehicle was sold to someone else. Not a great experience

Outstanding dealership. Took care of all my needs. Levi was great to work with. Will return for future purchases.