Midland Ford Lincoln

I recently purchased a vehicle from Midland Ford Lincoln, and while I'm satisfied with the car itself, the sales and customer service experience was absolutely unacceptable. This dealership demonstrated a complete lack of professionalism, transparency, and customer care from start to finish. The Sales Experience: We were pressured to make quick decisions due to the vehicle's "popularity," yet experienced constant delays on the dealership's end; waiting for cleaning, scratch repairs, and a sensor replacement (delayed further because the wrong part was ordered). When it came time for us to finalize the purchase, suddenly the urgency was all on us. We were told there would be no room for price negotiation because the dealership had to cover the sensor repair out of pocket, despite our sales representative initially assuring us he would work with us on pricing. Lack of Transparency: The finance process was particularly frustrating. I had multiple conversations with the finance team about our budget and rates, but during the final signing I was blindsided with optional insurance products that were never previously disclosed. The excuse? "There was no great way to show you this information without you being here." This is simply untrue in today's digital world. Information could have easily been shared via email or phone in advance, rather than putting me in a high-pressure situation at the signing table. No Vehicle Orientation: To top it off, we received absolutely no vehicle walkthrough or feature orientation. We were simply handed the keys and left to figure everything out ourselves, a final insult after an already disappointing experience. The Worst Part, A Complete Communication Failure: What truly sets this experience apart is the dealership's total failure to respond to my concerns. Days after the purchase, I emailed a formal complaint through their website contact form. A week later, I submitted the same information through a customer survey. Two weeks after that, I responded to a follow-up survey specifically stating I had received no response to my complaint. A full month later, I finally received a text from someone wanting to follow up, asking me to message back if I still wanted to discuss the issues. I have now texted back twice with no response. This company has zero communication skills and lacks any real customer focus. The pattern is clear: they're only interested in closing the sale, not in building relationships or addressing concerns. "This is how it's always done" was the response to my concerns during the purchase, apparently ignoring customer complaints afterward is also "how it's always done." I cannot and will not recommend Midland Ford Lincoln to anyone. Save yourself the frustration and take your business elsewhere, where customer service and accountability actually matter.

Great team. Love my new car. Great service and help. The free car washes are great. Great experience purchasing my vehicle. Everyone is very friendly.

Both the management, sales staff and finance departments are outstanding. I just bought my 5th Lincoln—all at this dealership, and my experiences have all been excellent! They managed to find the perfect vehicle for me, getting all the futures I wanted. Highly recommend Midland Ford Lincoln! They really are the best!