Dean Arbour Ford Lincoln in Alpena including address, phone, dealer reviews, directions, a map, inventory and more

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1001 US-23 N
Alpena, MI 49707

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Reviews of Dean Arbour Ford Lincoln

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.8 (out of 5)

101 out of 102 people said they would recommend this dealer

5 (out of 5)

Dean Arbour Ford Alpena

Reviewed by Beth A Lang in Hubbard Lake, MIMay 11, 2021

Dean Arbour has always delivered excellent customer service. From maintenance to car buying they make it such an easy, convenient and overall great customer service experience. I would recommend them to anyone.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

3 (out of 5)

Recall repair

Reviewed by Lee Barnhill in Alpena, MichiganMay 07, 2021

Made appointment for camera recall. Made arrangements for truck to be brought there and a loaner was requested. Upon dropping truck off on scheduled time, NO vehicle was made available so a second appointment was needed to complete the repair. Unacceptable due to me specifically asking one be available for Deb to use while repair made. Two trips to dealer when one was all that should have been needed.

Customer Service 3

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

4 (out of 5)

jkrusso@charter.net

Reviewed by james Russo in Oscoda, MiMarch 19, 2021

Service dept was very busy. I had to wait quite a while beyond my scheduled time. The service dept seemed quite unorganized as I ended up dealing with different people.

Customer Service 3

Buying Process N/A

Quality of Repair 3

Overall Facilities 3

Maximum rating = 5

About Dean Arbour Ford Lincoln

Dean Arbour Ford Lincoln of Alpena treats the needs of each individual customer. We have a vast selection of new and used vehicles. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence and let us earn your business!

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