245 Springfield St
Agawam, MA 01001

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Sales: 413-206-2035

Used Cars: 413-356-6182

Hours Toggle

Sales Department

Sun 12:00pm – 4:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 8:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Sarat Ford Lincoln

Overall Rating:

4.5 (out of 5)

92% recommend this dealer

615 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

My wife and I are very pleased with our experience at

Reviewed by Tuckman from Hadley, MADecember 04, 2025

My wife and I are very pleased with our experience at Sarat Lincoln. Very friendly and most importantly answered all of our questions in a timely manner whether it be by email, phone, or TEXT. Buying a vehicle can be complicated, but working with Sarat Lincoln was as easy at it gets.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thanks for your feedback on your recent visit to Sarat Ford Lincoln. It's great to hear that we were able to assist you and that you had such a positive experience.

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Maximum rating = 5

5.0 (out of 5)

Great experience getting my new Lincoln there my sales

Reviewed by racoderreNovember 22, 2025

Great experience getting my new Lincoln there my sales man was very helpful. Even the finance guy was great. I will be back for my next purchase.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Overall Experience 5

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Maximum rating = 5

5.0 (out of 5)

professional service appreciated.

Reviewed by John Albano from wilbraham, MANovember 07, 2025

professional service appreciated. Had routine car service and work done efficiently and expertly in a timely manner.. waiting area was pleasant and customer friendly. i was pleased with service.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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Maximum rating = 5

About Sarat Ford Lincoln

Founded in 1929 by John S. Sarat Sr. Sarat Ford has become the largest Ford Dealership in Western Massachusetts a distinction merited by their commitment to obtaining the highest level of customer satisfaction. The staff at Sarat Ford believes that a professional business relationship and concern for the needs and expectations of the customer are key to their continued success. Today John "Jack" Sarat Jr. and his sons Jeff Chris and Scott carry on the Sarat Family tradition together with the entire Sarat Ford Team. Their full service dealership offers quality products quality service and convenient service hours.

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