245 Springfield St
Agawam, MA 01001

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Sales: 413-206-2035

Used Cars: 413-206-2035

Hours Toggle

Sales Department

Sun 12:00pm – 4:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 8:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Sarat Ford Lincoln

Overall Rating:

4.3 (out of 5)

92% recommend this dealer

543 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

2023 Nautilus owner

Reviewed by MG from Great Barrington, MassachusettsFebruary 12, 2024

I bought the car over the phone and the process was seamless and the delivery to my house in western Massachusetts was perfect.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hello, thank you for your wonderful response to the quality of service our Staff provides! At Sarat Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

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Maximum rating = 5

5.0 (out of 5)

Lease of escape

Reviewed by Janet Knapp from Westfield, MAJanuary 27, 2024

Very positive experience! Salesperson and finance manager provided good information regarding vehicle as far as details of suv which is new to me!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, we're happy to hear you had such a positive experience with our team! If there is anything else we can do to assist you, please let us know! Take care!

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Maximum rating = 5

5.0 (out of 5)

Sarat Lincoln

Reviewed by Lex G from Albany, NYJanuary 24, 2024

The energy here was great. From the communication on phone calls to the end of the sale. I never felt pushed here. It was all about figuring out what I needed. Thanks.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

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Maximum rating = 5

About Sarat Ford Lincoln

Founded in 1929 by John S. Sarat Sr. Sarat Ford has become the largest Ford Dealership in Western Massachusetts a distinction merited by their commitment to obtaining the highest level of customer satisfaction. The staff at Sarat Ford believes that a professional business relationship and concern for the needs and expectations of the customer are key to their continued success. Today John "Jack" Sarat Jr. and his sons Jeff Chris and Scott carry on the Sarat Family tradition together with the entire Sarat Ford Team. Their full service dealership offers quality products quality service and convenient service hours.

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