Sarat Ford Lincoln in Agawam including address, phone, dealer reviews, directions, a map, inventory and more

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245 Springfield St
Agawam, MA 01001

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Sales: 413-206-2035

Used Cars: 413-206-2035

Hours Toggle

Sales Department

Sun 12:00pm – 4:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 8:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Sarat Ford Lincoln

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.7 (out of 5)

412 out of 420 people said they would recommend this dealer

1 (out of 5)

Water leak

Reviewed by David in Tolland ctJune 05, 2019

About two months ago I brought my f350 in for a leaking clearance light on picking it up it wasn’t hard to see someone left the sun roof open and the cab was filled with water. They offered to dry it up and did a terrible job.

Customer Service 1

Buying Process 3

Quality of Repair 1

Overall Facilities 2

Maximum rating = 5

2 (out of 5)

Poor Customer Service

Reviewed by bonsaiguy28 in East Windsor, CTApril 21, 2018

We bought a new car and a DAY later, Sarat Ford could not be bothered to return phone calls or emails (the car had been obviously damaged during dealer prepping for us). Fast-forward a few months, and they STILL do NOT return emails or phone calls related to the new car they sold us (this time for paperwork proving they paid the state sales tax...which the State disputes). TERRIBLE customer service following the sale! Truly AWFUL!!!

Customer Service 1

Buying Process 3

Quality of Repair 1

Overall Facilities 3

Maximum rating = 5

4 (out of 5)

First time purchasing a vehicle from Sarat Ford

Reviewed by Glenn Carboneau in Westfield, MASeptember 29, 2015

I purchased a new 2015 F-150 pickup truck from Sarat Ford. I was treated well by the salesman and the business manager. Because I had to go pick up the truck after work on a Friday evening they didn't have time to put an inspections sticker on it therefore I had to return Saturday morning for the sticker. The waiting room was full of customers, but they had me back in the truck in no time flat. This is my first purchase from Sarat Ford, I think this is a great beginning to a new relationship. I gave them a 4 out of 5 rating because this is my first experience with Sarat Ford and there is simply not enough history between us to give them a 5 out of 5 rating.

Customer Service N/A

Buying Process 4

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

About Sarat Ford Lincoln

Founded in 1929 by John S. Sarat Sr., Sarat Ford has become the largest Ford Dealership in Western Massachusetts a distinction merited by their commitment to obtaining the highest level of customer satisfaction. The staff at Sarat Ford believes that a professional business relationship and concern for the needs and expectations of the customer are key to their continued success. Today, John "Jack" Sarat, Jr. and his sons Jeff, Chris, and Scott carry on the Sarat Family tradition together with the entire Sarat Ford Team. Their full service dealership offers quality products, quality service and convenient service hours.

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