Bolton Ford

Very responsive. Called me right back. Sent me photos. Unfortunately, the truck sold before I could purchase.

It took forever for someone to finally contact me after me trying to contact them. Then the salesman I talked to were to give me information about the vehicle I waited 3 days and never heard back from him Then contacted him again and he told me he would get back with me never heard from him. I found out later when I went to pulled up the vehicle again that it was sold. Would not recommend

I purchased a new 2020 Mustang convertible from Bolton Ford. The buying experience was hassle free. After arriving home, I realized there was no bracket for the front license plate. I sent a text to the salesman who responded one would be sent to me. Picking it up was not an option as I live 150 miles away. After a week, I sent another text. The salesman informed me it had to be ordered but he would check on it and send it. The bracket didn’t arrive so I assumed it would be sent with the license plates. I received a call from the dealership several weeks later informing me the plates had been received and they would be sending those to me. I asked about the bracket. The lady to whom I spoke stated she would get with the salesperson. A few days later, I received the plates sans bracket. I called the salesperson. He apologized for the error and assured me the bracket would be sent. After waiting another week, I sent an email via the dealership’s website explaining the situation. My only request at that point was that if they were not going to honor their word to extend the courtesy of letting me know. The next day I received a text from the salesperson confirming my address. Several weeks later, still no bracket OR communication that they will not be sending one. At the time of purchase, it was late in the day on a Saturday. Most of the staff had left so there was no one to prep the car. I believe a bracket to be a fair exchange for the lack of a much needed wash