Bolton Ford in Lake Charles including address, phone, dealer reviews, directions, a map, inventory and more

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1500 E College St
Lake Charles, LA 70607

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Sales: 337-214-1980

Used Cars: 337-214-1945

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 6:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat Closed

Reviews of Bolton Ford

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

230 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Very responsive. Called me right back. Sent me photos....

Reviewed by rvavuris60January 26, 2022

Very responsive. Called me right back. Sent me photos. Unfortunately, the truck sold before I could purchase.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

It took forever for someone to finally contact me after...

Reviewed by dantayAugust 27, 2021

It took forever for someone to finally contact me after me trying to contact them. Then the salesman I talked to were to give me information about the vehicle I waited 3 days and never heard back from him Then contacted him again and he told me he would get back with me never heard from him. I found out later when I went to pulled up the vehicle again that it was sold. Would not recommend

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Dantay - thank you for bringing this to our attention. We always strive for smooth, efficient communication and it sounds like we may have missed the mark in this case. When you have a moment, please reach out to Jeremy Soileau, General Manager, at 337-277-8818. We are looking forward to earning back your business.

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.4 (out of 5)

The little things matter

Reviewed by Karen from Houston, TxAugust 04, 2021

I purchased a new 2020 Mustang convertible from Bolton Ford. The buying experience was hassle free. After arriving home, I realized there was no bracket for the front license plate. I sent a text to the salesman who responded one would be sent to me. Picking it up was not an option as I live 150 miles away. After a week, I sent another text. The salesman informed me it had to be ordered but he would check on it and send it. The bracket didn’t arrive so I assumed it would be sent with the license plates. I received a call from the dealership several weeks later informing me the plates had been received and they would be sending those to me. I asked about the bracket. The lady to whom I spoke stated she would get with the salesperson. A few days later, I received the plates sans bracket. I called the salesperson. He apologized for the error and assured me the bracket would be sent. After waiting another week, I sent an email via the dealership’s website explaining the situation. My only request at that point was that if they were not going to honor their word to extend the courtesy of letting me know. The next day I received a text from the salesperson confirming my address. Several weeks later, still no bracket OR communication that they will not be sending one. At the time of purchase, it was late in the day on a Saturday. Most of the staff had left so there was no one to prep the car. I believe a bracket to be a fair exchange for the lack of a much needed wash

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Karen Thank you for sharing your feedback and we're sorry to hear that your experience was not up to our high standards. We clearly had a lack of communication on our end, which has now been addressed. I was able to get with both the salesman and our parts department about your license plate bracket. I have good news, it has been packaged up and shipped out as of today. My Best Jeremy - GM Bolton Ford

Overall Facilities 3

Customer Service 1

Buying Process 4

Quality of Repair 2

Maximum rating = 5

About Bolton Ford

Welcome to Bolton Ford in Lake Charles Louisiana one of the state's top dealerships. We welcome every opportunity to serve you with any of your automotive needs. At Bolton Ford we are committed to the highest standards of excellence in every area of our dealership.

Bolton Ford has been family owned and operated for over 37 years. Our commitment to customer service is second to none. Our people are the most knowledgeable and enthusiastic in the industry with many having 20 plus years of experience.

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