Robinson Brothers Ford Lincoln in Baton Rouge including address, phone, dealer reviews, directions, a map, inventory and more

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11455 Airline Hwy
Baton Rouge, LA 70816

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Sales: 225-293-8900

Used Cars: 225-293-8900

Hours Toggle

Sales Department

Sun Closed
Mon 10:00am – 6:00pm
Tue 10:00am – 6:00pm
Wed 10:00am – 6:00pm
Thu 10:00am – 6:00pm
Fri 10:00am – 6:00pm
Sat 10:00am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Robinson Brothers Ford Lincoln

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.5 (out of 5)

14 out of 16 people said they would recommend this dealer

1 (out of 5)

Horrible Service Department

Reviewed by Donovan Guillory in Baton Rouge, LAJuly 31, 2020

UNACCEPTABLE Service Department, and there’s no way to rate “0” stars - or I would have. I reserve the term “unacceptable” for the most absurd of situations. That being said, the response (or lack thereof in this case) from the Service Department at Robinson Brothers’ falls nothing short. I attempted to call and schedule warranty work for our 2020 Expedition for three consecutive days with NO RESPONSE WHATSOEVER. I first called on Wednesday, 7/15/20. I was transferred to voicemail and left a message stating my needs and contact information. My next call was the following day to try again, as I had not yet received a call back. Yet again, I ended up leaving a voicemail with the same information. I called for the last time on Friday, 7/17/20. This time, I called the main line asking to speak with the Service Manager to escalate my situation. I spoke to a very polite representative and explained the lack of contact resulting from leaving voicemails. She was apologetic and offered to leave a written note with my contact information, as the Service Advisors were at lunch. I thought this would surely get someone’s attention and facilitate a response. NO! STILL NOTHING! Our sales experience was phenomenal, however, following this experience we will no longer do business with Robinson Brothers in any fashion. I called Hollingsworth Richards Ford and was scheduled for service immediately. We will be going to Hollingsworth or All Star from now on. I will make sure to spread the word of my experience...just plain UNACCEPTABLE.

Customer Service 1

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

F 150 Platinum

Reviewed by BRdoc in Baton RougeMarch 11, 2017

Great buying experience. Anthony Biagas answered all of my questions and concerns by phone, email or text. I only went to the dealership after a price was agreed upon. This made it very easy for me. Matt Reed explained everything to me about the truck and was very knowledgeable. There was never any pressure. I would definitely deal with Robinson Brothers again!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Smooth transaction!

Reviewed by Fitcal in Baton Rouge laFebruary 27, 2015

The whole process was great. My salesman Dustin White is one of the hardest working salesman I have ever seen. He was less worried about the sale and more concerned getting me in the car my wife really wanted!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Robinson Brothers Ford Lincoln

Robinson Brothers Ford is the proud to be the largest volume Ford/Lincoln dealer in Louisiana. The Robinson Brothers family has been serving Baton Rouge and the surrounding communities for nearly 70 years and we are committed to being your Ford dealer. We are conveniently located at the intersection of Airline and Sherwood Forest/Siegen Lane and we feature one of the largest selections of new Ford Cars Trucks SUVs and Crossovers and certified pre-owned vehicles in the Gulf South.

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