Don Franklin London Ford Lincoln in London including address, phone, dealer reviews, directions, a map, inventory and more

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388 KY-192
London, KY 40741

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Sales: 606-657-4359

Used Cars: 606-657-0095

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat 8:00am – 2:00pm

Reviews of Don Franklin London Ford Lincoln

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

179 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

If you like getting jerked around and not getting the...

Reviewed by michael.quituguaApril 15, 2021

If you like getting jerked around and not getting the deal that makes you satisfied than you have made a good choice. This is the place for you. Advertised price $19,997. Starting price upon negotiation $21,200. After getting their best price. $550 higher than the advertised price. Quote "That's the best we can do". If you like getting screwed without a kiss. deal with Don Franklin.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Poor communication with in staff had appt that didnt get...

Reviewed by Danaterry2February 25, 2021

Poor communication with in staff had appt that didnt get wrote down was told 1 day to fix recall now its 2 days ford f-up

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

On the fence about this dealer

Reviewed by Johnie Karr from London, KYJanuary 07, 2020

I went in to look at a specific vehicle. The sales rep that helped us said it was sold. He then tried to find something else for us, but kept wanting to push us out of our budget, and it was obvious he didn't listen very well. He also told us that we could only negotiate, at most, $500 off the sticker price on any given vehicle. The vehicle kept appearing in online searches, so I emailed the dealership, where I learned that it is still available. Would be a 1 star review, but the lady who has been emailing with me has been very pleasant.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 3

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Don Franklin London Ford Lincoln

With over 4000 New & Used vehicles to choose from the professional sales and service teams are the driving force of excellence. They will guide the selection of your vehicle and help maintain its peak performance with Lifetime Powertrain Coverage on most vehicles and Service Rewards Membership points where available. Welcome to the Don Franklin Family of Dealerships!

Come visit Don Franklin Ford Lincoln at 388 West Highway 192 London KY 40744 and check out our quality variety of both new and used cars. We hope to see you soon!

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