Don Franklin London Ford Lincoln in London including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

388 KY-192
London, KY 40741

Get Directions
Visit Dealer Website

Sales: 606-657-4359

Used Cars: 606-657-0095

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Don Franklin London Ford Lincoln

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.8 (out of 5)

152 out of 157 people said they would recommend this dealer

3 (out of 5)

On the fence about this dealer

Reviewed by Johnie Karr in London, KYJanuary 07, 2020

I went in to look at a specific vehicle. The sales rep that helped us said it was sold. He then tried to find something else for us, but kept wanting to push us out of our budget, and it was obvious he didn't listen very well. He also told us that we could only negotiate, at most, $500 off the sticker price on any given vehicle. The vehicle kept appearing in online searches, so I emailed the dealership, where I learned that it is still available. Would be a 1 star review, but the lady who has been emailing with me has been very pleasant.

Customer Service 3

Buying Process N/A

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Incompetent

Reviewed by Paul Elliott in Corbin, KyJuly 04, 2019

Ford So Ford Motor Company, as a company, is terrible. Franklin Ford in London, KY is an absolute joke. A while ago I posted pictures of the factory scissor jack that came with our Explorer. It bent in half when used, shot out from under the car, causing damage to the car. Broken jack, damaged car. Calling Ford customer service results in them saying they basically want nothing to do with it and said take it to the dealer and tell a manager. Chase, the general manager at Franklin Ford in London tried to not only get the jack away from us, and I’m sure it would have disappeared, but he was annoyed and obviously did not want to deal with it. He didn’t understand why Ford would tell us to come to them. Chase takes pictures and says he will work on it. Even gives me his cell phone number. Lot of good that did, he refused to answer or respond to texts. I eventually had to stand in their showroom and say I wasn’t leaving until he came out. He handed me off to the service manager who told me I had to call Ford again on my own to see if I could start a claim on my own and get him a case number. So after arguing with Ford again, with another person who barely speaks English, I finally get a case number. I have to give that to the service manager too. There is a pattern of me doing a lot and these people not really lifting a finger to help. I’m beginning to wonder why they are even there. I keep contacting the service manager and get nothing. He keeps saying Ford is basically sitting on it. He finally tells me if I want answers I should call Ford again. I call Ford’s customer service line, same one I used to get the claim number. They repeatedly told me they could not give me any information, refused to give me the contact info of the department they said made the decision on the claim, and repeatedly said they could not give me any timeframe for a decision to be made. I told them how disgusted I am with the whole process and they kept saying I could only contact the dealership. I reminded them the dealership was useless and kept telling me to contact them. They said they couldn’t help me with that because dealerships are independently owned. They said the most I could do was give negative feedback and they would make a note of it. No help. No one on either side cares. I’ve run myself ragged trying to jump through hoops they keep putting in front of me, and all they will do is knock me back and forth like a ping pong ball while they sit on the issue.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 3

Maximum rating = 5

5 (out of 5)

DON FRANKLIN FORD London, KY

Reviewed by Steve Foley in London, KYSeptember 28, 2018

This is the third auto that has been purchased at Don Franklin Ford in London, KY by my family. The customer is treated with respect, never rushed to make a quick decision about a purchase, and any questions are answered with knowledge about the vehicle. I would highly recommend any one that is interested in purchasing a vehicle to go to Don Franklin. You won't have to look or search at any other business.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Don Franklin London Ford Lincoln

With over 4,000 New & Used vehicles to choose from, the professional sales and service teams are the driving force of excellence. They will guide the selection of your vehicle and help maintain its peak performance with Lifetime Powertrain Coverage on most vehicles and Service Rewards Membership points where available. Welcome to the Don Franklin Family of Dealerships!

Come visit Don Franklin Ford Lincoln at 388 West Highway 192, London KY 40744, and check out our quality variety of both new and used cars. We hope to see you soon!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top