388 KY-192
London, KY 40741

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Sales: 606-657-4359

Used Cars: 606-657-0095

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat 8:00am – 2:00pm

Reviews of Don Franklin London Ford Lincoln

Overall Rating:

2.3 (out of 5)

90% recommend this dealer

184 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Called inquiring about a truck advertised.

Reviewed by dieseldoctor37373@epbfi.comDecember 31, 2023

Called inquiring about a truck advertised. Salesman called and said would get to me on availability. No call for 2 days. I called back and spoke with another salesman, again stated would have someone follow up in next hour. Never heard back from anyone. I bought a truck from another dealership next day. Evidently they don't see the need to sell vehicles or think that a phone call is more relevant than a person standing in the showroom. I was willing to drive 197 miles to purchase a vehicle. Good thing I don't live locally, because I would make sure the community knew how dissatisfied I was with the customer service.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

Very slow service

Reviewed by Kaye from Corbin kyJuly 27, 2023

I scheduled an appointment to get my oil changed and most of the time I'm there for a little over 2 hours. Yesterday I was there an hour and I had tires rotated. Why schedule an appointment?

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 2

Buying Process 2

Quality of Repair 3

Maximum rating = 5

1.0 (out of 5)

Bad dirty bunch

Reviewed by Russell fields from East bernstead ky March 27, 2023

I would not recomdd this dealership on 192 too anyone I bought a 2017 jeep from them before we left with it was suppose fix the battery cable kendra lied said it wss fixed got at my job 2 weeks later the jeep won't start had fix it my self thanks Kendra ur a liar sorry it's the truth now today at dunkin donuts it guits in drive thru now they are saying gonna cost me 1000 dollars fix it when I gave u 16 grand for it this is only running car I have if u cost me my job I'm probaly gonna sue don franklin cause they won't fix this issue I will never be back at don franklin on 192 sorry be so rude I'm being honest.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 2

Maximum rating = 5

About Don Franklin London Ford Lincoln

With over 4000 New & Used vehicles to choose from the professional sales and service teams are the driving force of excellence. They will guide the selection of your vehicle and help maintain its peak performance with Lifetime Powertrain Coverage on most vehicles and Service Rewards Membership points where available. Welcome to the Don Franklin Family of Dealerships!

Come visit Don Franklin Ford Lincoln at 388 West Highway 192 London KY 40744 and check out our quality variety of both new and used cars. We hope to see you soon!

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