Art Hill Ford Lincoln in Merrillville including address, phone, dealer reviews, directions, a map, inventory and more

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901 Lincoln Hwy
Merrillville, IN 46410

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Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Art Hill Ford Lincoln

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.8 (out of 5)

185 out of 196 people said they would recommend this dealer

1 (out of 5)

Horrible Service Experience

Reviewed by Michael McGee in Chicago, ILJune 17, 2021

My experience with the service team has been greatly unacceptable and I am disgusted with the level of professionalism I have experienced within the last week. The first day my car was serviced, no one told me the repair would take an entire day, after waiting 5 hours they offered to have someone take me home and then decided to give me my car. My car has cream interior and was returned to me with the driver’s panel filthy. I requested a call from the service manager, no one called me back. When I returned to have my vehicle repair complete, on my way home my car began to make a loud noise so loud I thought my muffler was dragging on the ground but it wasn’t. I called back, spoke with Alan and requested a service manager to call me back and no one called me back. I called again and requested for a manager to call me same day and no one called me back. I am so frustrated with Art Hill Ford because I have to return once again to have my car fixed for the 3rd time and I AM SICK OF IT!!!!!! ENOUGH!!!!!

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Excellent service at Art Hill

Reviewed by Donna Weidenfeller in Schererville, INJune 08, 2021

Mike Myers and Steve were extremely helpful and together, they were able to put together an outstanding and affordable deal for me. I am very happy with my new Lincoln.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

LINCOLN MKZ OWNER

Reviewed by Gregory Schafer in CROWN POINT, INMay 23, 2017

VERY COURTEOUS AND PROFESSIONAL PEOPLE. SERVICE ADVISER VERY POLITE AND HELPFUL. WOULD RECOMMEND ART HILL TO ALL MY FAMILY AND FRIENDS.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Art Hill Ford Lincoln

We are EFFICIENT, wouldn't be great if the dealership process was designed to accommodate you , respect your time and effort.
Each Sales Manager will appraise and review your appraisal with you QUICKLY and EFFICIENTLY. In most cases, an appraisal for either trade or purchase by the dealership, will be available in less than 10 minutes.VELOCITY PRICING: We know you have done your research, as a matter of fact we are counting on it. It is your right to haggle, and we will validate how you have already won.
Money Back GUARANTEE: 3-Day return policy, driven less than 100 miles, same condition. That's it, straight forward, no gimmicks or strings.

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