Bob Thomas Ford Lincoln North

Great dealership clean good management very knowledgeable and helpful clean used inventory would recommend to a friend

Junk fees. $299 “theft protection” and a mysterious “convenience fee”. When I contacted the dealership, their rep couldn’t tell me what you get for theft protection fee and couldn’t tell me how much they charge for their convenience fee. Junk fees are ruining the already annoying car buying process.

Dropped off my escape for oil change and inquire about rear brake light that was out. The service tech James called me with quote of brake light was going to run $350. OK And they found two more things to repair. I asked can you repair the rear light. Not going to get rest done today. James serv. Tech. Said not today. I asked how about Friday? All booked up. He wanted to do job Thursday but I informed him. I have appointments must have car. I asked him what about October I have few days off. He said my books aren't open that far out. He was rude, seemed annoyed I could not get car fixed tomorrow. *if I'm paying for a service I expect you work with me on my availability* This service technician clearly didn't want to deal with servicing me. So sad I've never experienced this before. This man must be new, no customer service at all. Left unable to schedule a service.....