Zeigler Ford Lincoln - Elkhart in Elkhart including address, phone, dealer reviews, directions, a map, inventory and more

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2525 Bypass Rd
Elkhart, IN 46514

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Sales: 574-538-4603

Used Cars: 574-538-4806

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 8:00pm
Fri 7:30am – 5:30pm
Sat 7:30am – 3:00pm

Reviews of Zeigler Ford Lincoln - Elkhart

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.4 (out of 5)

112 out of 131 people said they would recommend this dealer

1 (out of 5)

Not happy with service dept

Reviewed by Scott P Doutlick in MiddleburyMay 20, 2021

I have never been satisfied with service I've had several vehicles here multiple times and had problems with service on every single visit. I won't go back.

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Bought more than I bargained for

Reviewed by Colt Lee in Niles, MIDecember 23, 2020

I typically don’t write reviews, but for Ziegler of Elkhart this is one of the only times I do. We purchased what we thought was a like brand new used vehicle out of a lease and turned out to be nothing but repairs after driving only 5,000 miles in it. Ziegler of Elkhart had no interest in helping when I spoke to them about it even though it’s under warranty. The person I spoke with just had a “not really my problem” mood. I don’t really know what to do as a customer at this point, it is one of the first times we’re dealing with a dealership. I figured they’d be interested in doing warranty work on the vehicle they sold us? I asked if I should bring it to them and they said I could take it anywhere!? Ziegler of Elkhart doesn’t feel like they should handle the warranty work on the vehicle they sold?!?!? I called another dealership and to my surprise they sounded interested in helping and wanted to schedule an appointment to look at my vehicle right away, EVEN THOUGH I BOUGHT IT FROM THEIR COMPETITOR! I’d stay far away from this dealership as they’re only friendly until you’ve purchased something, then they treat you like you don’t matter. Don’t be fooled by the 5 star reviews of xxxxxxx that bought a car with 0 miles and 0 problems, of course they’re happy. Their car doesn’t have problems and won’t for awhile, it’s brand new and Ziegler did nothing but collect the customers money for Ford, they’re just middle men. If the salesman wasn’t nice and kissing your xxx you wouldn’t spend money and he wouldn’t have a job. For me it’s how they treat someone after they’ve become a customer and for that they’re seriously lacking. Customer service is a joke and their service department is even worse, they don’t do what you pay them to do. Their tech left my wife with low coolant and the battery cover off after testing it. Not happy about paying for something that’s not getting done, so double check the work whenever they touch your car. As stated before the vehicle is already having problems at 40,000 miles...so who knows what maintenance they really did or didn’t do during that time. Just pathetic coming from a “real” dealership. We’re beyond disappointed in our purchase and experience with Ziegler. Please, do yourself a favor and look anywhere else before you go here.

Customer Service 1

Buying Process 3

Quality of Repair 1

Overall Facilities 2

Maximum rating = 5

5 (out of 5)

Best Customer Service EVER!!!

Reviewed by Desiree Harris in South Bend, INJuly 17, 2018

First and for most I would like to thank the Ziegler ford team for providing exceptional customer service to me and my family and treating us like we where apart of there family. From start to finish they give there customers there undivided attention and make sure to do there absolute best in helping get the right vehicle your family needs. You guys ROCK!!!

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Zeigler Ford Lincoln - Elkhart

Our team believes that customer service means making your vehicle buying and/or servicing experience an enjoyable one. Whether you visit our store or browse our online inventory, it is important for us to treat you like a guest and to exceed your expectations.

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