2950 W 127th St
Blue Island, IL 60406
Sales: 877-535-7971
Used Cars: 708-385-4500
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 5:30pm |
| Tue | 7:00am – 5:30pm |
| Wed | 7:00am – 5:30pm |
| Thu | 7:00am – 5:30pm |
| Fri | 7:00am – 5:30pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Blue Island, IL that carry Lincoln
Overall Rating:
4.3 (out of 5)
93% recommend this dealer
198 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Extremely bad experience Napleton Lincoln of Blue Island.
Extremely bad experience Napleton Lincoln of Blue Island. I was told a 2013 Lincoln MKT I purchased was great with best engine ever made. I was told the service department check it all out and good to do. It had Only 73k miles two owner vehicle. I purchased as a cash deal and put some money down. The dealership had to wait for my bank to send funds overnight however it was the holiday weekend. When the check was sent I get a call from Scott (my salesperson) telling during detailing( headlight/cleaning the vehicle "all of a sudden" the engine went bad lol. I just test drove it. So my bank sent the money and the deal was broken due to engine. HOWEVER, THE LINCOLN WAS still being advertised and went up $1500 bucks. I have NO - proof or evidence - but, they either sold the car from under me or they was intentionally going to sale me a bad car. A OBD scanner will tell you if any problems with the car ( i was told it checked out). So I would not trust this dealership if I was you! Not trustworthy. Not trying to be petty I had to go back to get a refund. They did refund me (no problem) but they did not refund the surcharge for using my credit card. $287.98 was refunded to me but they charged me $296.61. That in my opinion was disrespectful. So I'm guessing they dont respect customers or the dealership is money hungry to the point they could not refund the entire amount after wasting my time to test drive, buy the car and then tell me the engine bad/ and or the sold it from under me. At least a gift card or some type of reimbursement could have been offered for the inconvenience. If I can post the proof and evidence to prove they marked up the car I will. Instead the made $8.63 off me. Not being pretty but this is actually true.
Dealer Response
Hello, I'm sorry you had to go through the trouble you did. Once the vehicle went through our 120 point inspection process it was deemed unqualified for resale so we had no choice but to return your deposit to you. Your sales representative showed you the vehicle prematurely before the UCI was completed.
Maximum rating = 5
First this is my 4th Lincoln thru Scott Burdelik with
First this is my 4th Lincoln thru Scott Burdelik with Napleton Lincoln Blue island. I purchased a 2025 Lincoln Nautilus premier hybrid with the jet package. This vehicle is Beautiful! And to top of off everything was done over the phone and electronic e sign( I live 90 miles west). Scott even delivered the vehicle to my place of choice( my home town). THANK YOU Scott once again! NAPLETON LINCOLN & SCOTT BURDELIK 100%!!
Maximum rating = 5
My experience was great at Napleton thanks to Scott he
My experience was great at Napleton thanks to Scott he made us feel comfortable and was very professional and also made us feel like he knew us from a long time, we loved his attention he had towards us.
Maximum rating = 5
At Napleton Auto Group we are dedicated to providing each customer with the best service we can possibly provide.
Customer satisfaction is the single most important focus of our business just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put we treat our customers the way we would like to be treated. We want every customer's experience to be as timely comfortable and satisfying as possible.
For over 80 years the Napleton family has made sure that nothing is more important than our commitment to your satisfaction. We hope you'll join the thousands of other satisfied customers.
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