Napleton Lincoln Blue Island in Blue Island including address, phone, dealer reviews, directions, a map, inventory and more

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2950 W 127th St
Blue Island, IL 60406

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Sales: 708-377-2698

Used Cars: 708-377-3065

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of Napleton Lincoln Blue Island

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.7 (out of 5)

91 out of 96 people said they would recommend this dealer

5 (out of 5)

Mrs Grace

Reviewed by Gracie Garner in Blue IslandMarch 28, 2021

Mr. Scott Burd is a truly a great Representative of this dealership. I didn't feel pressure. I love my New car. Carrie in Finance explained true to point every step. Gene the manager superceded my expectation giving a great deal. RECOMMEND HIGHLY Blue Island location. Great people to make a deal with.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Liars and Cheats

Reviewed by Michelle in Oak Forest, ILApril 28, 2020

I was told that everything was replaced on my used vehicle before I purchased it in November 2019. I was crystal clear that buying an 8 year old Lexus RX350 was something I wasn’t comfortable with because of the age of the car. But, I was told by SCOTT time and time again the car is pretty much brand new including tires, battery, brakes and anything that could go bad and that the car was immaculate and taken care of by an elderly couple. MOST OF THAT WERE LIES. Within LESS than one week the tire light was on and the oil light. They agreed to change the oil and said it was an oversight and said that they were sorry. So, they never changed the oil before I left the lot and said the tire was because of the cold weather air. More lies. When I took the car in for the oil change the service man assured me that everything was in tip top shape and replaced because I asked him. He said he generated whatever multiple page report that he has to when he plugs the computer part of the car in and there were NO issues. So basically, I was happy because they did fix the oil issue and filled the tire. For 5 months now I’ve been dealing with a leaky tire. That I can manage. Today when trying to help my elderly parents during these crazy pandemic times, my car would not start after errands with one of my parents in the vehicle. It was the battery. Got the vehicle jumped and made calls to Napleton and was told the day the car drove off the lot, it was my responsibility and because there is nothing in writing for replacement of parts. OF COURSE THERE IS NO BECAUSE I WAS TOLD EVERYTHING WAS REPLACED AND UNDER WARRANTY FROM THE PART MANUFACTURER. I’m at NTB now as I write this to the tune of $248 for a tire repair and new battery. This is not a new battery. It’s decayed. Old. And from Auto Zone. Now I’ve been told the brakes are going to need to be replaced. Front and rear. I’ve put less than 2,000 miles on this vehicle in 5 months. I sent two people there to purchase cars. This is disheartening. Hopefully karma does the salesman Scott well who openly admitted he said things to make the sale.

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

service on 2012 MKZ

Reviewed by Dorothy Robinson in Chicago, ILJune 11, 2015

2012 MKZ the service was good and the staff was very helpful

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Napleton Lincoln Blue Island

At Napleton Auto Group, we are dedicated to providing each customer with the best service we can possibly provide.

Customer satisfaction is the single most important focus of our business, just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put, we treat our customers the way we would like to be treated. We want every customer's experience to be as timely, comfortable and satisfying as possible.

For over 80 years, the Napleton family has made sure that nothing is more important than our commitment to your satisfaction. We hope you'll join the thousands of other satisfied customers.

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