Gerald Jones Ford Lincoln in Augusta including address, phone, dealer reviews, directions, a map, inventory and more

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3480 Wrightsboro Rd
Augusta, GA 30909

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Hours Toggle

Sales Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Gerald Jones Ford Lincoln

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.4 (out of 5)

33 out of 39 people said they would recommend this dealer

1 (out of 5)

Poor Scheduling

Reviewed by Josh in GranitevilleMay 26, 2021

They have poor scheduling and under estimate the time required for the repairs. They wait until you are on site to tell you that they are behind and you need to make arrangements to leave your vehicle for an extended period. Appointments mean very little to them. Great sales staff but service department has little respect for customers time.

Customer Service 1

Buying Process 5

Quality of Repair 1

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Poor customer service

Reviewed by shineka jackson in augustaApril 10, 2021

I use Wrightsboro rd location ..normally I get a great service advisor..this time I was completely failed!!was assigned thomas who needs A LOT OF TRAINING!first off on March 31 I received a quote for brake service 284.67 I decided to schedule on Tuesday the 7th I ask for friday the 9th or Saturday he said he could do it Friday and could I drop it off early I said yes I actually dropped it off Thursday night after 11pm so things could be smooth I received a message 630 am 4/9that he was Thomas and if I needed anything I could reach him during my service visit 1140 I asked could he tex me when car was ready he said ok and the service was backed up at THE MOMENT...NEVER SAID ANYTHING ABOUT NOT HAVING CAR READY!I CALLED AFTER 5 PM BECAUSE I NEVER HEARD FROM HIM I TEX ASKING WAS CAR GOING TO BE READY HE SAID 510 no it's not saying he hope to have it ready tomorrow CALLED 3TIMES TO BE TRANSFERRED TO VOICEMAIL 4TH TIME HE ANSWERED BY ME CALLING STORE AGAIN I said now this is poor customer service you never said brakes and a bulb would take 2days he says we tell everyone 4 to 5 days when doing brakes or other things that needs to be done I said that's a lie you never text me that. It's no way this should be a 2day job he yells MS Jackson if you want to get your car you can i said have you done anything to it he said no which is crazy my car been there all day and I had an appointment I said leave it parked I will come get it and pick up my spare in the morning he's a lair he forgot we text and I have all our messages wish I could post it so the company can see he's a bad representatives for the company and a huge lair he didn't even deserve the one star I rated him he didn't even attempt to fix the situation he's a complete idoitI mean just straight out lied never ever will I deal with him again on anything I will pass the word on him he's a jerk!

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities N/A

Maximum rating = 5

3 (out of 5)

Dissatisfied

Reviewed by Lynn in Augusta, gaMarch 31, 2021

Appt for oil change at 11, still waiting . Now 1pm , my only day off, my car should have been serviced at 11. Not hrs later.

Customer Service 2

Buying Process 5

Quality of Repair 4

Overall Facilities 5

Maximum rating = 5

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