Al Piemonte Lincoln

The process started out great with Christopher Lexow being very patient and wanting to make sure we were comfortable with which vehicle we ultimately chose. He spent a lot of time with us driving multiple cars, multiple times. Once we decided on a vehicle, things started to go downhill. The sales manager, Jakob Kounkel, asked if we wanted to pay cash, finance, or lease. I told him I was not sure and need to see what my options were. He said he would prepare those for me. I drove my wife home and came back to the dealership to sign the papers. At this point, things went from bad to worse. I was introduced to the business manager, Christian Schreiber, expecting to be provided with options as promised by Jakob. However, I was told that the deal had already been done as a purchase finance through "their partnership" with Capital One. The rate was very high considering it was a new vehicle and my credit score is over 830. I was not provided any lease options. they also stated they did not like to use Lincoln Finance. I was then told by Christian that the bumper-to-bumper Lincoln warranty was only good for 12/12,000, the the 48/50,000 advertised by Lincoln. I called Lincoln the next day, and they said that was not true, that the bumper-to-bumper was the full 48/50,000 and the did not understand why the dealer was trying to sell me an additional warranty. I could go on about my call to Jakob the next day, telling him I didn't want to deal with Christian anymore and he said that was fine and he would take care of things. Apparently his idea of taking care of things was to give Christian a message to call me. I could go on about other false and misleading statements that were made but I am tired of typing. Over the last 35 years, between myself, my wife, and my kids, I have leased or purchased 15 or so vehicles, mostly from Honda, Toyota, and Nissan, and have never had such a bad experience as I had with this dealer. Places like this are reason that people hate dealing with car dealers.

My sales associate, Roberto Rodriquez and the financial advisor Chris Schreiber were both great to deal with. I was in and out quickly and very satisfied with the service.

Everyone was pleasent and low pressure. Ryan, our salesman, was so knowledgeable and easy to work with. We would definitely go back to him again.