Shaker Family Ford Lincoln in Watertown including address, phone, dealer reviews, directions, a map, inventory and more

831 Straits Turnpike
Watertown, CT 06795

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Sales: 860-945-4900

Used Cars: 860-945-4900

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 5:30pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 12:00pm

Reviews of Shaker Family Ford Lincoln

Overall Rating:

4.4 (out of 5)

99% recommend this dealer

4056 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

After having my Lincoln for three full days, (despite the

Reviewed by n/aMay 17, 2023

After having my Lincoln for three full days, (despite the fact that I had an early morning appt. on day one, on day 3 I was told that they weren't sure they could even get to it on day 4. I demanded that they return my car tomorrow morning since they were near closing today and will be seeking legal compensation for lying to me and holding my vehicle for 4 days, knowing they could not get to repair in in a reasonably timely manner. I would leave no stars if that was an option.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Shaker family Ford scammed me

Reviewed by Carly from Watertown CTMarch 03, 2023

I bought a new Ford F 150 from them that had a water leak for sometime before I bought it and they new it because the water was so bad that it was an inch deep the leak came from the windshield down through the dash the rug.was.so bad that they had to replace it because of the smell and made me.wait a month so I could not return it before the contract deadline they treated my concerns like they where nothing and the ford company passed me around not wanting to take responsibility no one did

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

I have been a loyal customer to Shakers Family Ford for

Reviewed by RykowskiFebruary 07, 2023

I have been a loyal customer to Shakers Family Ford for over 20 years. Unfortunately I write this review in disgust. What should have been an insignificant service experience turned into yet another fiasco. My vehicle had developed an annoying creak in the head liner above the driver. In knowing how difficult it could be to duplicate and identify noises I preemptively video recorded not only the noise but EXACTLY how to duplicate it, this was CLEARY noted on the night drop form. At the end of the first day I received a call from Mark (who made it clear he was inconvenienced by speaking to me) informing me that they could not duplicate the noise. I again informed him that the noise could be replicated consistently and easily and that I in fact had a video of it. Mark acknowledged that he was aware of the video but refused to allow me to send it. At the end of the SECOND DAY I had to contact Mark at which time he AGAIN stated they could not duplicate the noise. Only after expressing my dissatisfaction with this did he allow me to share the video. After the third and final day I was told by Mark "the noise is normal." The noise only recently presented itself after nearly two years of ownership. It is NOT normal. I shouldn't have had to fix it myself. I attempted to contact the Service Manager on multiple occasions, despite leaving messages I never even received a call back. Unless you want to be completely disregarded as a customer, do yourself a favor and steer clear of this place. It is nothing but grief and aggravation for poor service.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Shaker Family Ford Lincoln

The origins of Shaker Family Ford Lincoln begins with our grandfather who got into the car business while selling vegetables at the Farmers' Market in Waterbury CT. It was there that he decided to start fixing the trucks that both the merchants and the farmers used for business. In the 1930s he started a repair shop which grew into a full-service station and ultimately used vehicle dealership. In 1947 we became a new car dealer.We have been part of the Waterbury Connecticut market for years and now with three generations of ownership we have grown our New England business into 6 franchises in two states.

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