Vista Ford in Woodland Hills including address, phone, dealer reviews, directions, a map, inventory and more

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21501 Ventura Blvd
Woodland Hills, CA 91364

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Hours Toggle

Sales Department

Sun 10:00am – 9:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Vista Ford

Overall Rating:

4.8 (out of 5)

98% recommend this dealer

565 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worst Car Buying Experience Ever!

Reviewed by wardlowmike from LAKE BALBOASeptember 01, 2021

You wrote a review for Vista Ford Woodland Hills 2 minutes ago 1.0 star rating9/1/2021 Worst car buyer experiencing I have ever dealt with. First and foremost, I still don't have my new Mach E (7days and counting) as it's been sitting in service waiting on new modules to be installed. Second, their "bait & switch" deceptive tactics wear you down when you're ready to sign, as the deal you discussed is far from what you actually get. I admit, I should have walked, but the best gets you as the adrenaline is flowing and you're thinking about that new electric car. That's how they get you. They lie, can't remember the deal, mark up the car way over to offset all the federal taxes you're suppose to get back, don't have all the information on the utility incentives, as I will now lose out on an additional $500, can't find the paper they made the deal on, the guy left already, it goes on. Bottom line is that this dealership is no different than any other, only capitalizing on a moment they have with a popular vehicle. There are plenty of Ford dealerships within LA, please safe yourself the waste of typical dealer tactics and BS and don't go to this one!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hello, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Vista Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (833) 464-6070 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Experience

Reviewed by Pega Marin from Woodland hills, CaliforniaMay 28, 2021

Very fast and easy experience, it was wonderful working with Brandon and the team.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

4.0 (out of 5)

Service Dept

Reviewed by Lissa Krovetz from Los Angeles, CAApril 28, 2021

I purchased my Ford Explorer, when my lease expired, from Vista Ford with a full extended warranty. When I took it in for service I asked that they check the transmission because it was skipping. This was a continuing complaint throughout my lease, but they couldn't find anything. When I asked them to check it, with my extended warranty, I was told if they couldn't recreate the issue, i would be charged $179, just for them to check. I was disappointed and shocked because when I purchased the extended warranty, I was not told about this. Very unhappy!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 3

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Vista Ford

Welcome to Vista Ford Lincoln! Located in Los Angeles CA Vista Ford Lincoln is proud to be one of the premier dealerships in the Woodland Hills Oxnard and Ventura area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Vista Ford Lincoln Family a life long relationship. We've been family own and operated since 1974. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford or Lincoln you've come to the right place.

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