Mark McLarty Ford

To Whom It May Concern, I am writing to provide feedback regarding my recent experience at McLarty Ford. I would like to begin by commending Ronnie Sanders for his professionalism and dedication. Throughout the process, Ronnie demonstrated exemplary service and did everything within his ability to assist me. My concerns do not reflect on him in any way. However, I must express my dissatisfaction with the conduct of the Finance Manager, Mr. Keith Clark. I have serious concerns regarding his integrity and the transparency of the information provided to me during my vehicle purchase. On two separate occasions, I believe Mr. Clark was not forthcoming, which has left me financially strained and uncertain about the extended warranty I intended to purchase. During the signing process, I expressed my interest in the Ford Premium Care extended warranty. Mr. Clark informed me that the dealership did not offer the Ford Premium Care warranty and instead recommended the CNA warranty, claiming it provided superior coverage. I later discovered that the dealership does, in fact, offer the Ford-branded warranty. Had I been given accurate information, I could have included the Ford Premium Care warranty in my loan, which would have better met my needs. The CNA warranty I purchased cost $3,500 for a 7-year/100,000-mile term with a $200 deductible. Upon further research, I found that the Ford Premium Care warranty offers a 10-year/100,000-mile term with a $0 deductible for a similar price, making it a more favorable option. When I returned to the dealership on January 22nd to obtain a second key fob, I spoke with Mr. Clark about canceling the CNA warranty. He informed me that cancellations could only be processed by another department via email and that I would need to wait 30 days before initiating the cancellation. The email address he provided was invalid and not associated with the dealership. Fortunately, Tami was able to assist me and promptly provided the necessary paperwork to process the cancellation. Her assistance was greatly appreciated. Regrettably, my experience with Mr. Clark has left me disappointed and has negatively impacted on my perception of McLarty Ford. This lack of transparency and customer care is, in my opinion, detrimental to the dealership and the industry. I have purchased three vehicles from McLarty Ford, but, unfortunately, this will be my last. I cannot, in good conscience, recommend this dealership to others. I hope you will take this feedback seriously and consider the importance of transparency and customer service in building lasting relationships with your clients. Sincerely,

Alex took me seriously and was understanding. Thank you so much for helping me get the car!

Great service. Alex was great to work with. Got me in and out super quick.