Lexus of Bellevue

Drive a little further north and go to Lexus of Seattle instead! I made a sales appointment at this showroom to look at the new NX, and when I got to the showroom, my sales advisor was not available, so he got someone else to help me. After a test drive, the second sales advisor told me he was also double-booked and would get a third advisor to help me instead. After discussing the model I wanted, the last salesman informed me he would call me the next day after searching for my preferred build. I never got a call. After a few days, I emailed, and he responded back asking me to confirm the build I requested. Mind you, it was about the worst-quality sales email I had ever received. Between all the spelling, grammar, and punctuation mistakes, I didn't understand everything he wrote. Nevertheless, I replied, but then I never heard back. After several days of waiting, I'd had enough and went to Lexus of Seattle and bought a car there that same day. Lexus of Bellevue literally didn't show any interest in selling me a car. Zero respect, zero commitment, and zero punctuality. The only reason I would go back is to look at the cars because they have a large showroom and probably the largest lot of new cars I've ever seen. It's a very nice facility. It's such a shame the people running it are clueless and unprofessional.

Bad thing, I didn't buy the car for 3 days and they gave me the broken car. He told me he would change the details but they didn't.

I purchased a 2023 Lexus RX500h from Lexus of Bellevue in March. With just 2250 miles on it, my air conditioner stopped working. I took it into their service department, where I was told a rock had come through the front grill and pierced the condenser. I would need to have the condenser replaced for $4000, at my own expense. I was astounded at this but asked them to repair the car nonetheless. This was the first week of June 2023, and we are now in the second week of July and I still have no idea when my car will be fixed. No one can tell me when they can get a new condenser; one person at the dealership said it could be two months. I took the car to Lexus of Seattle to see if they could fix it sooner, and they could not but felt bad about my situation and to see a recent customer so disappointed, so they offered to purchase my car back, which I will probably have to do. Lexus of Bellevue rarely returns my phone calls and I have no idea when they will get a new condenser. This has been a horrible experience after spending $70K for my car.