Sheehy Lexus of Richmond

Elyse Wyatt, Vinnie Ingarra, and Katie Johnson all did great getting us into our nearly-new Camry Hybrid. Thank you!

I bought my Lexus from the previous owners before Sheehy took over. Both the previous owners and Sheehy have been courteous, cooperative, and easy to deal with. However, the auto body shop taken over by Caliber is a disgrace and I can't imagine why Lexus has asked them to come aboard. I brought my car in and it was declared a total loss. That is another story. When I came to pick up the car, which was very drivable, it was not ready though I told them I needed it for a family function. The manager of Caliber was completely uncooperative and a bully. He puffed up his chest and looked like a person ready for a brawl. He assumed no responsibility for the situation. When I asked for some compromise, he sternly said, "no". When I got back into my car the doors no longer responded to my touch though it was working perfectly before. Also, my headset for listening was gone. I would not trust these people to repair a Tonka toy for my grandchildren. Also, they do not respond to calls and that is why I am writing. If there was a "0" rating I would give that.

Service and Customer experience absolutely horrible. Manager and employee wise. did nothing to address situation at hand and did not value customer.