Lexus of Richmond in Richmond including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

9703 Midlothian Pike
Richmond, VA 23235

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 3:00pm

Reviews of Lexus of Richmond

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.8 (out of 5)

137 out of 143 people said they would recommend this dealer

1 (out of 5)

Refuse to give me a key code.

Reviewed by LX fan in Chesterfield, VAMarch 04, 2020

First, read their most recent reviews. I just bought a used Lexus and was told that it would be a good idea to have the key code that was not furnished with my vehicle (in case I ever need another key, to identify the style of wheel lock, etc). I was told Lexus dealers had access to the code and it would be no problem as long as I could prove ownership (of course). I arrives with title, registration and ID in hand but was told that it was against "their policy" to provide me the key code to MY vehicle. This is just unreasonable. The code comes with all their vehicles but since I don't have one, they won't take the 1 minute to look it up and help me out. Well.......thanks. I will remember.

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Collision Center TOTALED my car, BEWARE!

Reviewed by ACarr1 in Richmond,VAOctober 16, 2019

If you are thinking about buying a car from this dealership or have any repairs done at their collision center...DON'T! This dealership is an absolute JOKE. Long story short; I brought my vehicle to the collision center to have repairs done, after not having my vehicle for almost a month and half, once I got my vehicle back, there was a large amount of over spray on the dash and throughout the interior...When i say a larger amount, literally the entire dash, display screen, radio, steering wheel, instrument panel, doors...literally the entire interior. I notified the collision center and after they had me bring my car back to take a look...they admitted fault, apologized repeatedly and told me countless times they would fix this mistake and I quote “make it right”....Here's the best part...I was notified by their insurance company a week later that my car was being totaled due to this mistake. TOTALED! Not only did they total my car, they offered no solution to “make it right”, instead stating "its in the insurance company hands now". The lack of accountability for their costly mistake that TOTALED my car is actually disturbing. I’m now without a car and have to find the means to purchase a new car (I have no trade in now, out my down payment and the monthly payments I’ve made on the car while it sat at their shop for almost 2 months). You would think as a prestigious brand such as Lexus, they would be accountable and at least offer me some sort of solution for their mistake that again, TOTALED my car. But no, they simply apologized and said it was out of their hands. You call that customer service!? What a JOKE! I have yet to receive any call or correspondence from the General Manager or any upper management apologizing for this mistake and offering any solution to "make it right". ZERO! Where’s the responsibility? Where’s the accountability? Where’s the CUSTOMER SERVICE? Lexus preaches "Experience Amazing" .... More like experience the most frustrating/devastating situation with your car and oh and by the way we will total your car in the process. Bottom line, do not give this dealership your business. I can not stress that enough. Clearly they do not value their customers and ethically doing the right thing. its evident how they do business and hopefully this review will shed some light that will hopefully keep any other person from going through this horrific situation that I'm now faced with. This is complete failure from top to bottom. ZERO customer service and ZERO accountability. Thank you for ruining my vehicle, keep up the GREAT work Mr. Flood.

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Consultant/Arbitrator

Reviewed by BadgerP-car in Milwaukee, WisconsinJune 04, 2016

In June 2016 purchased a used car from Lexus of Richmond. The purchase was completed from 1000 miles away and completed via telephone, email and overnite UPS and FedEx. I was completely satisfied with the customer service and overall response that I have received. Rick Bernard handled the process from Lexus, and he was knowledgeable, personable and offered thorough attention to detail. Thank you

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

About Lexus of Richmond

At Lexus of Richmond, it's our mission to provide the Richmond Lexus drivers in Virginia and surrounding locations with prestigious, luxury cars, SUVs & Hybrid Vehicles from Lexus. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your exacting expectations as customers by selling the finest new and used Lexus cars ever built. As a certified Lexus dealer in Richmond, we go above and beyond to implement our expertise and experience to assist your every need. We are conveniently located on Midlothian Pike, with easy access to highways 147 & 60.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top