12831 Jefferson Ave
Newport News, VA 23608

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Sales: 757-234-6000

Used Cars: 757-234-6000

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 5:00pm

Reviews of Priority Lexus Newport News

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

641 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Darrell did a great job explaining what needed to be

Reviewed by UniqueFebruary 09, 2026

Darrell did a great job explaining what needed to be replaced on my vehicle and getting me set up with a loaner while my car was in the shop! It did take about a day and a half longer than expected to be completed, but all of the staff were friendly and helpful with any questions I had.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Five Star service!

Reviewed by Steve B from Yorktown, VaFebruary 07, 2026

Five Star service! Friendly, professional and efficient. Web site presence easy to access and schedule an appointment. Service staff competent and knowledgeable and timely. Thanks!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Steve, we are thrilled to receive your five-star feedback! Thank you for highlighting our friendly and efficient service. We look forward to assisting you again at Priority Lexus Newport News!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Got appointment online a night before work was done to my

Reviewed by vinodmathur1February 01, 2026

Got appointment online a night before work was done to my satisfaction and delivered in time as promised. I am using this place to service my car for 13 years.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for choosing Priority Lexus Newport News and for your loyal support over the past 13 years! We're thrilled to know you were satisfied with our prompt and reliable service. We look forward to serving you again!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Priority Lexus Newport News

We know that prospective customers are extremely well educated when researching their next vehicle. Priority Lexus Newport News has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and pre-owned specials for additional savings on your next vehicle.

Ready to buy? Get a price quote before visiting the dealership.

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