Pohanka Lexus in Chantilly including address, phone, dealer reviews, directions, a map, inventory and more

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13909 Lee Jackson Hwy
Chantilly, VA 20151

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Sales: 703-291-4659

Used Cars: 703-291-0196

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun 7:00am – 7:00pm
Mon 6:00am – 12:00am
Tue 6:00am – 12:00am
Wed 6:00am – 12:00am
Thu 6:00am – 12:00am
Fri 6:00am – 12:00am
Sat 7:00am – 7:00pm

Reviews of Pohanka Lexus

Overall Rating:

4.7 (out of 5)

95% recommend this dealer

1885 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I don’t post reviews in general.

Reviewed by RajJune 20, 2022

I don’t post reviews in general. But, I didn’t like a lot of things. So, I thought of highlighting couple of things: Summary: 1. Car features for used (2019) vs new were not explained properly by sales rep. 2. Car mileage was discussed to be 24K but when we started discussing the cost, sales rep said it’s 37K will costed more. 3. Sales managers were good. 4. CarPlay was explained to be always present after 2019. Cost was not explained. In the end when we saw car play was not available during presentation. Sales rep said it costs 2,500$ And you need to go to service department and schedule. It’s a different department and he said he cannot help. Manager said we can give you at their cost 1,800$. But at this point of time, credibility was lost. 5. After sale experience was not good. It felt like sales rep received his pay check, so he didn’t care anymore.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Awesome customer experience.

Reviewed by 05solaraJune 02, 2022

Awesome customer experience. Would refer anyone interested in a Lexus. Seamless transaction. No pressure. Perfect

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I worked with Fraz and he made the purchase of my

Reviewed by IverwigMay 29, 2022

I worked with Fraz and he made the purchase of my L/certified ES350 easy and smooth. He was very personable. The finance was done with Jimmie. There was a slight hiccup with the financing but Jimmie made got it right and I am pleased with my purchase. I will be back within a few years to make another purchase.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 4

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Pohanka Lexus

Here at Pohanka Acura it is our desire to exceed your expectations. Browse our huge selection of new certified and pre-owned inventory. We have free lifetime safety inspections free service loaner for life and free shuttle service. We offer a clean and comfortable waiting area with a gourmet coffee bar complimentary WiFi internet access and HDTV's. We are open 7 days a week.

Pohanka Acura service has trained and certified technicians. No appointment necessary. Just bring it in!(Appointments optional if desired). Pohanka Acura is a DealerRater Dealer of the Year and Consumer Satisfaction Award winner.

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