Pohanka Lexus

-1000⭐️ is for the finance department. YES NEGATIVE 1000. I can not figure out how to start a new review so I am adding onto a previous one. Please read until the end. This will be very long winded but detailed. 5⭐️Service Advisor Reza is always great. Highly recommend him. (that was my original review and it still stands.) -1000 ⭐️ * detailed back story. I put a deposit down for the redesigned 2022 NX when they were taking allocations several years ago. Traded it in a year later for a 2023 RX FSport. Had that suv for a couple years. Traded it in and put a deposit down on a 2025 GX 550 at the beginning of this year and an allocation came through a month later. I used the same salesman Kenddrie for all 3 purchases. 12/10 Highly recommend him. He was sensational. Absolutely no issues with him, the process was fun and enjoyable, am extremely satisfied with his service. My utter disgust is with an individual finance department female person. I say person because she was horrid as an employee. I bought all 3 suvs with cash. I did not need in house or bank assistance/financing. I am fully aware the money is made by all the add ons, markups and packages. The NX, RX went great. No problems. Did not feel pushed or pressured. Got the add ons and packages/extended warranty I wanted. Perfect. This finance person was pushy. Like really overly pushy. I said NO at least 5 times to ceramic coating, dent, paint repair packages. 2 separate packages. She told me the $ I was receiving back from previous packages on the RX would exceed the cost of new add ons for the GX. Basically it would pay for itself and then some. | finally caved and said fine. Because she told me a dollar amount that would cancel it out so no extra $ out of pocket for those packages. I took ownership of the GX and went home. I contacted her WITHIN the 30 day window to cancel the dent/paint protection plan package. She asked me to write an email stating I wanted to cancel the package but don't say anything that would get her in trouble. Weird but ok. Sent her that email immediately. Several days later still within the 30 days I text her again. She said she sent the cancellation form in and it would be processed a couple days later. A couple days later I received a check. It was almost $1,000 less then amount quoted I would be receiving back from the RX packages. I contacted her again and she said that there was another check on the way. I ended up getting another check but it was for over payment on the GX not the RX. I trusted that she submitted the cancellation form and that a check for the $1,600 would show up eventually. 2 months go by. I contact her. She said she's seen it take 6 months to get a cancellation check I said ok. It has now been 10 months since I purchased the GX. I have yet to receive the almost $1,000 and $1,600 checks. Too say I am very very very angry is an understatement. All her xx. All her runaround. All her yeah yeah yeahs. I bought 3 cars in a span of 3 years from this dealership. Never complained about pricing and was happy to support this dealership as they had always been on the up and up with me. Service department has had some zonks but that's a different issue. This person literally lied to me twice and thought nothing of it. I should put her name on blast. But I am not going to. Just heads up please when dealing with the finance department go talk to the head director if things come up. I should have done that and just bypassed dealing with that deceitful unethical terrible person. She is not an asset to their dealership and I can not say enough negatives about her and her work behavior. She does them a total disservice and is not the standard that they should want to uphold.

Poor communication, follow up and sense of urgency. I would never buy a vehicle, nonetheless a $100k vehicle from Pohanka Lexus. Gambat was my helper. Not sure if he is a true sales person or bot/assistant. He was zero help. Never followed up. I was hunting down a car that was coming in from FL and was hot for it. Cash buyer and excellent credit. I owned one just like the same vehicle and just sold it, so as far as any sales leads go I should have been a hot lead. Gambat/Pohanka completely dropped the ball and never told me the car came it. I waited to see if they would reach out and never did, and the car sold weeks later. Pohanka must not have wanted my business. Terrible service and experience. The manager sure did spam me to death and one time I pinged him back and he just routed me back to Gambat. The sales assistants sent me numerous generic messages and now I have the wonderful leftover collateral damage left of spam emails as well as texts from the dealership. Booo!

I came to Pohanka Lexus of Chantilly for the first time today for front brake replacement on my Lexus GX460. I came in and customer service was nonchalant. When my car was ready, the service representative did not come to inform me that my car was ready. I happen to notice it outside, so I proceeded to the reception.eventually, the service staff prepared my bill and II made a payment.I asked the cashier what to do next, she stated that I should just go outside, the key will be inside the car. I took my care and drove away. Thirty minutes later, my left rear tire blew out. I have never seen anything like this. I called immediately and the service representative placed me on hold forever. I persisted, and I was able to talk to someone, then the representative whose team serviced my car.He had no compassion, no courtesy. He kept telling me that they only dealt with the front brakes. They had nothing to do with the rear wheels. I asked to talk to the service manager. It was really difficult. At a certain point, all my calls to the representative went straight to voicemail.I went on the chat on the website to express my concerns about the incident. Then the service manager called me. He told me that they were not accountable for what just happened to the rear tire of my vehicle. He said I might have hit something on the road, which I told him did not happen., Then he stated that there was road work everywhere, and I might have hit a nail or something else. He offered no resolution,no standing behind their brand. I felt so disappointed that I took my Lexus to this dealership and I sat there in the middle of the Beltway with a broken car, which a few hours ago allowed me to drive to this location. I now have to miss work, then have the car serviced again elsewhere to understand what happened. Upon checking the tire pressure on all remaining tires, it was above 45 psi.I wonder if the tire pressure was checked out before they handed me the car. I do not know what to think. I believe this place is the worst Lexus dealership and the worst dealership I have ever been to. I take pride in performing regular maintenance on my cars. Never Have I left a dealership post maintenance and I have a serious problem with the car in the middle of traffic. I will not recommend this place to anyone who takes pride in proper and professional maintenance of their vehicle. Car maintenance is for safety.