Park Place Lexus Grapevine in Grapevine including address, phone, dealer reviews, directions, a map, inventory and more

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901 E State Hwy 114
Grapevine, TX 76051

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Reviews of Park Place Lexus Grapevine

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.7 (out of 5)

23 out of 33 people said they would recommend this dealer

1 (out of 5)

Problem with the car 2nd day driving.

Reviewed by RK in North Richland HillsFebruary 03, 2020

Bought used car. I asked 30 days warranty, agent say he can not do that. So he said they do full inspection of the car. I went ahead bought it. 2nd day driving the car, engine light came up intermittently with a message of " Transmission problem, you should stop driving" . It goes away and car starts normal. Real problem is engine sometime stops when car stop at traffic lights. Really? just bought the car, apparently problem was there at the dealer. Sell me a problem car. It will be first and last experience with this dealer.

Customer Service 1

Buying Process 2

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Liar Liar

Reviewed by Rob in Grapevine, TXSeptember 20, 2019

Talked to salesman Fri night about driving in Sat at noon to see 2 used Lexus’. Confirmed both cars available. Again Sat morning confirmed both cars available and sales man would hold car keys. Arrived Sat at noon and was told Botha car had already been sold. I drove 4 hours for nothing. I was repeatedly lied to.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Awesome Buying Experience

Reviewed by Linda Wisch-Davidsohn in Dallas, Tx. 75252January 09, 2018

My sales associate, Brian Safianow , could not have been nicer. He was a great listener and quickly assessed my needs. Dealership manager, Gary Venner, was involved in the process. The entire process was painless, fun and Brian provided concierge level customer service. Additionally, the technology department came to my home to provide a thorough tutorial on the different features of the vehicle. I am very pleased with the car,its many features and that subliminal new car smell. Park Place Lexus Grapevine treats their customers like royalty! This is my third experience with them, and I highly recommend them for the personalized, professional and exceptional service that they provide.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

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