10315 Parkside Dr
Knoxville, TN 37922

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Sales: 855-784-8471

Used Cars: 855-784-4440

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Lexus of Knoxville

Overall Rating:

4.4 (out of 5)

94% recommend this dealer

1051 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I called Lexus of Knoxville today after seeing seven 2025

Reviewed by olechka.f777October 28, 2025

I called Lexus of Knoxville today after seeing seven 2025 GX 550 Luxury+ models listed on their own website as “Vehicle is in build phase.” However, when speaking with Logan from their sales department, I was told that they have no GX 550 Luxury+ models available and that the dealership “does not sell vehicles to out-of-state customers.” This is confusing and disappointing. If the dealership’s website publicly lists multiple GX 550 Luxury+ vehicles as part of its inventory, customers should not be told that none exist — or that out-of-state buyers are not welcome. The information provided by staff and the website should match.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (866) 698-9456 to share more details about your visit so we can make things right.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Worst “buying experience” of my life.

Reviewed by VolTn99 from Knoxville, TNFebruary 20, 2025

Worst “buying experience” of my life. Lexus of Knoxville is the epitome of arrogance; they honestly don’t give a xxxx about their customers. Salesman, trade-in appraiser, sales manager: they are all self-absorbed and miserable to deal with. DO NOT EXPECT honesty or ethical treatment; you will get neither from this outfit.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Lexus of Knoxville. We would like to make this up to you, if we still can. Please reach out us at (866) 698-9456 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Colton was awesome!

Reviewed by Brandi from Morristown Tn November 13, 2024

Colton was awesome! He made the purchase of my Lexus easy and pleasant.i would definitely recommend!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Brandi, thank you so much for your feedback about Lexus of Knoxville! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Lexus of Knoxville

At Lexus of Knoxville our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus.

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