1636 Westgate Cir
Brentwood, TN 37027
Sales: 615-221-5000
Used Cars: 615-221-5000
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 7:30am – 5:00pm |
See all dealerships near Brentwood, TN that carry Lexus
Overall Rating:
4.2 (out of 5)
89% recommend this dealer
374 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Last year, we pursued the purchase of an LX600 through
Last year, we pursued the purchase of an LX600 through this dealership. After the dealership unilaterally terminated the transaction, they have refused to return our deposit—despite subsequently selling the vehicle to another customer. Repeated attempts to contact them have been met with silence; our calls are not returned, and we are being deliberately ignored. This conduct is deeply unprofessional and troubling. Based on this experience, I would strongly advise against doing business with this dealership.
Dealer Response
Brian, this doesn't sound like the professional service we expect from our team. I would like to apologize for any inconvenience and frustration this situation has caused you. Please get in touch with me so that we can discuss your issue further and work towards finding a resolution to your deposit concerns. Thank you, Ronnie Warren - General Sales Manager - 6152215000
Maximum rating = 5
I had a 10am appointment.
I had a 10am appointment. Dropped my car off at 8:30am. I didn't get a call or text about how things were going, so I called and didn't get anybody. I asked a friend to run me by... At 4pm, they had still not started to work on my car and I required the car for the evening. I said "there's no way you're going to finish up my car before you close". She said "We might". I ended up getting my car back, without service. I feel like Lexus should mean the best. It should mean good communication. By mid-afternoon, if there's a chance they won't finish same day, you should get a phone call AT A MINIMUM.
Dealer Response
I'm really sorry to hear about the lack of communication and the inconvenience this caused you. We pride ourselves on providing timely updates and it's disappointing to know we fell short in your case. Your feedback is valuable, and I'd like to discuss how we can make things right for you moving forward. Please feel free to reach out at any time so that we may assist further. Thank you, John Mahoney - Service Manager - (615) 964 5030
Maximum rating = 5
It was a hassle-free experience.
It was a hassle-free experience. Everyone was super friendly! I was surprised and blown away by how many safety items were fixed before putting it for sale. That gave me Peace of mind that I was buying a vehicle that was going to be safe for my family and I to drive off in. I would definitely recommend buying from Lexus of cool springs Tennessee!
Dealer Response
We're so glad to hear you had a seamless and reassuring experience with our team at Lexus of Cool Springs. Your feedback means a lot to us, and thank you for the recommendation! Drive safely!
Maximum rating = 5
Our passion at Lexus of Cool Springs is providing you with a world-class ownership experience. We believe an owner of a world-class automobile should receive world-class treatment. This means providing knowledgeable sales professionals who take the time to really understand your needs an extensive selection of new and high quality pre-owned vehicles from which to choose and expert automotive service performed with integrity and at competitive prices. We share the thrill our customers get from owning and driving a world-class automobile and are committed to providing a Lexus experience that keeps you coming back.
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