Thompson Lexus Willow Grove in Willow Grove including address, phone, dealer reviews, directions, a map, inventory and more

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2560 Maryland Rd
Willow Grove, PA 19090

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Sales: 267-297-1280

Used Cars: 267-686-9781

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 6:00pm
Sat 8:30am – 5:00pm

Reviews of Thompson Lexus Willow Grove

Overall Rating:

4 (out of 5)

73% recommend this dealer

26 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

5 Star Purchasing experience!

Reviewed by Justin from philadelphiaMay 05, 2022

Trish at Willow Grove was extremely accommodating, texting and emailing off-hours to file all of my necessary documentation to streamline the purchase process. setting up a test drive with her was a breeze! Additionally, she set me up with an incredible deal on a Luxury trim Ux from Doylestown after my test drive. They offered a refundable deposit to hold the car for me while I sorted out financing. I have not seen many places that offer such quality, personal service with such extensive perks & customer care that comes with the car. They cover so much maintenance and offer some of the best warranties in the industry. Sharon at Doylestown made purchasing quick and enjoyable for me and my family who were present. She is the sweetest car dealer in all of the land. 10/10 would be more than happy to be a Thompson customer for life after this experience.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Sorry to say that but we have very bad experience with

Reviewed by Jay P.April 27, 2022

Sorry to say that but we have very bad experience with them. We visited the place and We reached to final negotiation and Saleperson suppose to check with His manager to approve $500 more for my trade-in , but Sales person responded after approx. 3 hrs and mentioned that car is already sold to another customer. They have to reach out to me first with their decision before they sell this car to another customer. It is frustrating.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Our GM would be happy to call you, Jay. You're welcome to provide contact information via his private email joep@1800thompson.com so he can contact you directly.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

So sad!

Reviewed by SonnyMarch 10, 2022

So sad! And be careful. I found a vehicle online on Doylestown property with MRSP was set. Went to see the see the car but end at Willow Groves property. Being help by a pleasant lady. And stay to make a deal, my car was plan to be traded in, but they give me very low price, negotiate and got 2K more for my car. But suddenly with all excuses the manager (I forgot his name) jacked up the MRSP TO 3K more.To all costumers Be careful pay close attention to the numbers, this people know what they do. And this people doesn’t have peoples skill, all stiffened and not pleasant, especially when you come like nobody. I’ll end up making my deals with Wilkie Lexus,.. a lot more pleasant.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Sonny, we're sorry to see this review come through. If you'd like to speak with our General Manager, Joe, please feel free to give him a call (267) 367-5137

Overall Experience 1

Customer Service 3

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

About Thompson Lexus Willow Grove

Thompson Lexus Willow Grove in Willow Grove PA is proud to be an automotive leader in our area. Since opening our doors Thompson Lexus Willow Grove has kept a firm commitment to our customers. We offer a wide selection of vehicles and strive to make the car-buying process as quick and hassle-free as possible. Customers enjoy complimentary amenities such as car wash and vacuum with every service courtesy shuttle service loaner vehicles Lifetime PA State Safety Inspection and more. In addition to being one of the most advanced technology-focused dealerships in the region the facility is environmentally-conscious and energy-efficient.

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