Thompson Lexus Willow Grove

Trish at Willow Grove was extremely accommodating, texting and emailing off-hours to file all of my necessary documentation to streamline the purchase process. setting up a test drive with her was a breeze! Additionally, she set me up with an incredible deal on a Luxury trim Ux from Doylestown after my test drive. They offered a refundable deposit to hold the car for me while I sorted out financing. I have not seen many places that offer such quality, personal service with such extensive perks & customer care that comes with the car. They cover so much maintenance and offer some of the best warranties in the industry. Sharon at Doylestown made purchasing quick and enjoyable for me and my family who were present. She is the sweetest car dealer in all of the land. 10/10 would be more than happy to be a Thompson customer for life after this experience.

Sorry to say that but we have very bad experience with them. We visited the place and We reached to final negotiation and Saleperson suppose to check with His manager to approve $500 more for my trade-in , but Sales person responded after approx. 3 hrs and mentioned that car is already sold to another customer. They have to reach out to me first with their decision before they sell this car to another customer. It is frustrating.

So sad! And be careful. I found a vehicle online on Doylestown property with MRSP was set. Went to see the see the car but end at Willow Groves property. Being help by a pleasant lady. And stay to make a deal, my car was plan to be traded in, but they give me very low price, negotiate and got 2K more for my car. But suddenly with all excuses the manager (I forgot his name) jacked up the MRSP TO 3K more.To all costumers Be careful pay close attention to the numbers, this people know what they do. And this people doesn’t have peoples skill, all stiffened and not pleasant, especially when you come like nobody. I’ll end up making my deals with Wilkie Lexus,.. a lot more pleasant.