Lexus of North Hills in Wexford including address, phone, dealer reviews, directions, a map, inventory and more

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15025 Perry Hwy
Wexford, PA 15090

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Sales: 878-332-2639

Used Cars: 878-332-2642

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 4:30pm
Tue 7:30am – 4:00pm
Wed 7:30am – 4:30pm
Thu 7:30am – 4:30pm
Fri 7:30am – 4:30pm
Sat 8:00am – 1:00pm

Reviews of Lexus of North Hills

Overall Rating:

4.4 (out of 5)

87% recommend this dealer

83 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

Outstanding sales reps, especially JAKE!

Reviewed by spinelladennisApril 01, 2022

Outstanding sales reps, especially JAKE! Also excellent service department and very competent technicians. Communications with the dealer and within the dealership needs improvement. Dennis Spinella, PH.D.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you so much, Dennis! We are thrilled to hear that you've had great experiences with both our sales and service teams, and we appreciate you mentioning Jake. Have a wonderful weekend! - Lexus of North Hills team

Overall Experience 4

Customer Service 4

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

The staff at this dealership did everything to get me on...

Reviewed by martb40August 05, 2021

The staff at this dealership did everything to get me on the road in a same day transaction involving a trade-in and an out of state awkward mess involving title deeds etc. From start to finish they were on top of everything and I left happily in my new car. Thanks to Samantha and the team there. I would definitely work with them again. In fact, I hope to work with them sooner rather than later as I have hopes of purchasing a second car from there soon.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

This feedback made our day. We're so glad we were able to pull off your same-day trade and purchase, and we hope the new vehicle is already exceeding your expectations! We'll be sure to compliment Samantha and the rest of the Lexus of North Hills team on their great work - when you're ready to make your next purchase, you know where to find us! Take care!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Customer service no longer seems to care. . .

Reviewed by Lee from Allison Park, PADecember 02, 2019

Over the summer, one of the steel door guards was detaching from one of the doors. When the car was in for service, the service department took the guards off all four doors and told me that they ordered new ones.. Rather than have to have the car taken in again just to have the new guards put on, I was told that it was OK for me to wait until my next routine service appointment. When I made the appointment with Michelle for September 9, I mentioned the door guards and she indicated that she would make sure it would be taken care of. The car was in on September 9 and I got a call that day from Dalton saying that the door guards had been sent back and that I would need to leave the car for another day to have them put back on, which was quite annoying since Michelle had told me it would be taken care of. This created quite a hassle for reasons that I won’t go into. When I got the car back the following day, I couldn’t tell that the new guards had been put on so I called the service department and left a voice mail on Dalton’s line. He never called me back. I still don’t know whether the new door guards were put on because it looks the same as when I had the car taken in. Towards the end of September, I sent an email to Salvatore Cerra, who's listed on the website as the General Manager, to complain about the bad service and to indicate that I still don't know if the new door guards had been put on. No response. I sent another email to Mr. Cerra on November 27 and, you guessed it, still no response. Seriously?!?! This is my second car lease from this dealer and up until now customer service has always been top notch. Based on this most recently terrible experience, the customer service no longer seems to care at all.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Lexus of North Hills

Welcome to Lexus of North Hills. On behalf of our staff thank you for visiting us on the internet and giving us an opportunity to acquaint you with our dealership. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest services in the luxury automotive industry.
Our professional and well trained staff is ready to assist you with your automotive needs. Just let us know by email or phone what we can do to be of service to you.
It is my personal commitment to see that all of your expectations are not only met... but exceeded.

Sincerely
Salvatore Cerra

General Manager

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