Classic Lexus Willoughby Hills in Willoughby including address, phone, dealer reviews, directions, a map, inventory and more

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2551 Som Center Rd
Willoughby, OH 44094

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Sales: 440-220-4498

Used Cars: 440-220-4456

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 3:00pm

Reviews of Classic Lexus Willoughby Hills

Overall Rating:

4.9 (out of 5)

97% recommend this dealer

354 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Service department can't resolve issues with substantial

Reviewed by AdiosJuly 14, 2022

Service department can't resolve issues with substantial amount of money found by driver...only having driver fired, not commending driver, is in itself disgusting...and to have "CLASSIC GUY JIM" himself, calling driver, upset with his inquiries, is beyond belief... and money ??? still not accounted for??? beware people...

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Leasing during these critical times

Reviewed by Maddie from Solon, OhioJune 20, 2022

My experience was awesome. Brian and Joe were very patient with me while deciding to lease a car, at this critical time in the world. They made me feel relaxed and they were very understanding. They made me feel at home, as did ALL the other employees.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Positive leasing car experience.

Reviewed by Helen Horwiz from Lyndhurst, Ohio June 04, 2022

I was welcomed warmly and introduced to a very professional staff. Michael Arsham went above and beyond. We literally spoke over the phone about what my options were. When I came in the next day, he had a car for me ready to test out. By the end of the appointment, I was able to drive away in a luxury car, one better than I expected for exactly what I was quoted. The entire team was great: Aaron, Jason(technology) Michael and Matt Dietz. Everything was explained thoroughly and the process went smoothly.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Classic Lexus Willoughby Hills

Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory schedule a test drive and investigate financing options.

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