Lexus of Toledo

I had a great buying experience at this dealership. Everything went very smoothly and professionally. My salesman was Jim Schenk throughout the entire process. Jim was awesome to work with. He was honest, straight-forward, and understanding that I live 5 hours from their dealership so I needed more pics of the truck before I made the drive to look at it. Within 5 minutes of my request, Jim sent me all the pics I requested plus a short video. Being 99% sure that I was going to buy the truck, I negotiated the deal right over the phone and got a great price!! He really went above and beyond at every turn for us. I had forgotten my phone charger at home so Jim gave me one that he no longer used!! This was by far my best car buying experience.

What started out to be a great experience, has turned me sour towards this dealership. I bought a beautiful 2015 LS 460, and all was good. I drove the car home, as I live 4 hours away and it performed awesome. 3 days later, I turn on the park assist, and to my surprise it tells me that their is an issue with it, and to take it to the dealership. So I call my salesperson, and they say to take it to the dealership and let him know what’s going on. I take it to Northtown Lexus, and they say that there is an issue with a park assist sensor and wiring harness, and that it would cost $1200 to fix. The service manager said that since I had the car only a few days, that Toledo Lexus should pick up the cost. Here’s where the problem comes in. I report back to Toledo Lexus and had a very hard time even talking to anyone other than the salesperson who I think is awesome. The sales manager avoided me for over a week, and when we finally talked he said that the general manager would only ok only giving back half of my money, which I feel is wrong. I am a very busy person, so I don’t have time to chase matters to much, so I called the sales manager back as well as left texts, to let him know to just let me have the $600. I have yet to receive a response from him or the general manager as all of a sudden I don’t rate as a customer. Interestingly enough, people love my car, and have asked for the number to this dealership, but I will not refer them as I have been treated unfairly. Disrespect is not an attractive way of doing business. Especially when you are dealing with a high end product, like Lexus is. I had better success buying Lexus from a Ford and Chrysler dealership.

Warning!!!! This dealer will not respond to you if you actually have a problem with your car. They will hide from it until you make a big enough stink, but will still now help you.