4328 Kings Water Dr
Cincinnati, OH 45249
Sales: 513-463-7406
Used Cars: 513-463-7589
Sales Department
| Sun | 12:00pm – 5:00pm |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 3:00pm |
See all dealerships near Cincinnati, OH that carry Lexus
Overall Rating:
4.8 (out of 5)
98% recommend this dealer
1255 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I ask for a quote on a Lexus NX350H and the BDC rep.
I ask for a quote on a Lexus NX350H and the BDC rep. wouldn’t sent me the quote in fear that I will be shopping around. I lived out of state and whoever provided me a fair deal I would buy from them. Another out of state did provide me the information needed and I bought from them. I search on Wednesday on cars.com and bought by Saturday.
Dealer Response
KP, we're disappointed to hear about your recent interaction with our sales team. It's never our intention to make any of our customers feel mistrusted or undervalued. We'll use your feedback as a learning opportunity to improve our customer service skills moving forward. Thank you, J.R. Hage - General Manager - 513-677-0177
Maximum rating = 5
Beware of service team — they push for unnecessary
Beware of service team — they push for unnecessary repairs and replacements. They called in the day before the appointment to suggest all 4 tires needed replacement based on the previous service measurement. And lo and behold after inspection they suggested replacing tires EVEN THOUGH NONE OF THE MEASUREMENT FOR WEAR WAS IN THE YELLOW OR RED.
Dealer Response
I apologize if our recommendations seemed unnecessary. Since we had measured your tires at 4/32nds of tread remaining, we wanted to be proactive in letting you know that tire service will be due soon in case that is something you would prefer to handle before winter time. Our top priority is safety, and we wouldn't want your tires to become a concern. At this time we are also running a tire sale so there are currently some cost savings. I have already attempted to contact you, so if you are willing, please give me a call when it is convenient. - Mike Lemay - Service Manager - 513-677-4590
Maximum rating = 5
The dealership was accommodating in the setting of the
The dealership was accommodating in the setting of the service time. Very informative excellent attention to detail., responsive to all my questions waiting area and restrooms are clean along with snacks for your convenience.
Dealer Response
Thank you for sharing your experience with us! We look forward to helping you with your future auto needs at Performance Lexus!
Maximum rating = 5
For the last 15 years Performance Lexus has achieved the Lexus Elite Award which is the highest honor bestowed upon Lexus Dealerships. Based on Customer Satisfaction in Sales and Service. We are a family owned business that's been in business for over 40 years. We service Cincinnati West
Chester Mason Hyde Park Indian Hill Mariemont Montgomery Loveland Milford Blue Ash
Kenwood Lebanon Maineville and Madeira.
Call or stop by Performance Lexus at Kings Automall today at 513-677-0177 to schedule a test drive. We'll Put A Smile On Your Face!
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