5839 Capital Blvd
Raleigh, NC 27616

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Sales: 888-803-9249

Used Cars: 877-517-6414

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:30pm
Tue 9:00am – 7:30pm
Wed 9:00am – 7:30pm
Thu 9:00am – 7:30pm
Fri 9:00am – 7:30pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of Johnson Lexus of Raleigh

Overall Rating:

4.9 (out of 5)

99% recommend this dealer

3071 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

The worst experience I’ve ever had !

Reviewed by ShamarFebruary 10, 2026

The worst experience I’ve ever had !!! This dealership has poor communication skills I wouldn’t recommend.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Shamar, we are very sorry to hear about your negative experience. If you're open to discussing what specifically went wrong, we would appreciate the chance to learn from this so we can do better in the future. To share further details, please contact Anna Haddock at ahaddock@johnsonautomotive.com. Thank you.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great service.

Reviewed by J GFebruary 07, 2026

Great service. Fast and official. No long wait time and always give good energy and snacks

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We're delighted we have delivered an excellent experience here at Johnson Lexus of Raleigh.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Justin Hardesty my service advisor is the best.

Reviewed by ssnow505February 07, 2026

Justin Hardesty my service advisor is the best. Keeps me informed. He advises me on what is wrong with my Lexus and gives me options. I have bought from other Lexus dealers but none have a service department that compares with Johnson in Raleigh. Thank’s Justin for going beyond the call of duty.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We greatly appreciate this review! Keeping you informed and providing options is our priority. It's awesome to hear you were in great hands with Justin. Thank you for your trust and see you next time at Johnson Lexus of Raleigh!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Johnson Lexus of Raleigh

At Johnson Lexus of Raleigh, it's our mission to provide the drivers of Raleigh with prestigious, luxury vehicles. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus vehicles ever built. We are your premier Raleigh dealer.

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