Flow Lexus of Greensboro

I don’t argue or have many words for people that aren’t truthful.. So today my conversation with the finance manager at flow Lexus Greensboro was short..Really sad when people just lie because it’s normal to them.

As the same as in the last 20+years; my recent Lexus service experience was excellent. Ronnie has always gone “above and beyond” when helping me with routine service requests as well as urgent one's. He is always professional, knowledgeable and accommodating. I live out of town now, and I pass 2 other Lexus locations in route, but I will always seek advice from your Greensboro dealership. Thank you..

Unfortunately i cannot go into details because of the character limit so i have to keep this short, After being given wrong finance details for our monthly payment, an unexpectedly dirty "brand new 2022 RX-350" and a SOS system that was registered to another person. We were given a promise by Greg the GM of Lexus Greensboro, that he was "invested in us and making things right" to being accused of taking a vehicle i purchased for my parents on a "joyride". We purchased a new 2022 RX-350 when we received the vehicle it unexpectedly had stains all around it, the SOS system was registered to someone else,(weird how a new Showroom vehicle has stains and is registered to someone else) we were told the seats and the sos system would be taken care of. went home to review our finances to make sure everything was okay, back-checked myself with 4 different websites and found out the finance manager Desmond had our monthly payments 60 dollars more that what we were suppose to pay. After coming in 2 times and trying to resolve the issue, Desmond told me we had to sign off the new contract with the new correct terms ( why did i have to review finances to make sure they were correct is that not the job of the Finance Manager), when we came to sign he said we don't need to sign, how does a new contract get formed and no signature is required, i then went to the top and spoke with the GM Greg, he apologized for the incorrect terms and the voided contract, said this is not the Lexus way and gave us a promise and said they are invested and want to do right, correct the finances, clean the car and reset the SOS System. again i apologize i can not give all details. The finances were suppose to be corrected and signed and the vehicle was suppose to be cleaned and if it was not we were able to return the vehicle, knowing this process would take some time i told Greg we can leave the RX at the Dealership we did not want to drive it more in the case that we have to return the vehicle if everything was not taken care of, Greg said we are "invested" take it with you no problem. well we get the cleaned vehicle and stains are still visible, never got the SOS System reset from the time we had the car. I go back to speak to Greg about returning the car and looking at other options, promising my father i would buy him a Lexus. Greg is not at the office so I am now speaking to Sam the Sales Manager, telling Sam we are not comfortable and that we want to return the vehicle his response is that we took the vehicle for a "joyride". I messaged Greg to see if this is how Lexus treats its customers and his response is "Sam is my right hand man he was upset at the situation" because we could have sold the car "3-4 times over" “ it doesn't seem like your intent was to ever keep the vehicle”, also saying "we did not want to put you in another vehicle". Being told we could return the car if not comfortable we were met with ridicule. Given a promise to be "invested' and help us they were more interested in helping the bottom line. I wanted to buy my parents a brand new showroom car and i was instead met with accusations of getting a "joyride" instead. Again i cannot go into details as this has a character limit. but this is how the Team at Lexus of Greensboro handles mistakes on their end. You would expect for a dealership to be fair and hold up a promise but at the end of it all as a typical dealership they only care about the bottom line and making a sale." This is what flow Lexus has written on Google "At Flow Lexus of Greensboro, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare."