Ray Catena Lexus of White Plains in White Plains including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

525 Tarrytown Rd
White Plains, NY 10607

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Ray Catena Lexus of White Plains

Overall Rating:

4.9 (out of 5)

99% recommend this dealer

841 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I am updating my star rating because the app did not

Reviewed by LexusLady22April 25, 2022

I am updating my star rating because the app did not allow me to rate each item, which should have been 5 star across the board.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thanks so much for rating your experience at Lexus of White Plains five stars! If there’s anything else we can do to be of assistance, please reach out!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Have you ever wondered why car dealerships have such a

Reviewed by Classic JohnApril 15, 2022

Have you ever wondered why car dealerships have such a bad reputation? Look no further than Ray Catena Lexus of White Plains. Service advisor Benito Martinez is the prime example of someone who should not be in communication with customers. On this beautiful Good Friday morning I took my girlfriend’s 2017 RX350 for maintenance, and to have them check the transmission since it seems to hesitate and hunt for gears at low speeds. To start, Mr. Martínez did not even greet me. Actually, he ignored me when I said good morning. In fact, all the employees looked like they just did not want to be there! My girlfriend and I purchased this vehicle as a Certified Pre-Owned, which meant we would get two years or 20,000 miles of free maintenance. It has not been two years since we got the vehicle, we have driven it for about 13,000 miles, it was serviced twice at another dealership at no cost. So how is it, Mr. Martínez or Ray Catena Lexus of White Plains, that this vehicle is not covered under the Lexus CPO program? I said I would contact my selling dealer regarding this. Then I asked him to have the transmission issue checked and, gosh, he said this was not covered under warranty either! However, according to the Lexus website: The Powertrain Warranty is for 72 months or 70,000 miles, whichever occurs first. Except for the situations listed on the Basic Warranty page, this warranty covers repairs needed to fix defects in materials or workmanship of any component listed below: * Engine: Cylinder block and head and all internal parts, timing belt and cover, flywheel, oil pan, water pump, fuel pump, engine mounts, engine control computer, seals and gaskets. I showed Mr. Martínez this and he went ballistic: “Let me say it to you in Spanish: the car has no warranty. It will be $173.00 for the diagnostic.” Again, how does this man have a job dealing with customers? Why would he speak to me in another language when we were clearly communicating in English? What made him think I understood or spoke Spanish? I was appalled by this man’s behavior. After my visit to this establishment I am now beginning to understand why online car dealer services are doing so well.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Brian Rattner and Ray Catena Lexus of White Plains gave a

Reviewed by LexusLady22April 06, 2022

Brian Rattner and Ray Catena Lexus of White Plains gave a 5 star purchase experience: Transparency; no hidden fees or bait and switch; no pressure and plenty of personal attention. I shopped on line for a good deal on a pre-owned Lexus and had experienced a few shady moves. That’s not going to happen with Brian and this dealership, where they care about integrity and great customer service. Will also say that dealers are notorious for trying to take advantage of women and people of color — not. Brian, not his sales manager and not Ray Catena of Lexus White Plains. If you have had bad experiences, don’t worry about that at this dealership. Thank you, Bryan!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

We appreciate you for taking the time to give our dealership such an excellent star rating and review. It helps us to know that we are meeting the needs of our customers. Congrats on your recent purchase!

Overall Experience 5

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Ray Catena Lexus of White Plains

Welcome to Lexus of White Plains! Our dealership is proud to serve our neighbors across White Plains Hartsdale and Scarsdale with the finest service and the most luxurious vehicles. It's our passion and our pride to make sure that our customers leave satisfied and with a vehicle they love that performs well for years. Whether you're here to lease or purchase that dream car find a payment plan for it or get it serviced so it stays in like-new condition we're here to help.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top