Ray Catena Lexus of White Plains in White Plains including address, phone, dealer reviews, directions, a map, inventory and more

525 Tarrytown Rd
White Plains, NY 10607

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Ray Catena Lexus of White Plains

Overall Rating:

4.2 (out of 5)

99% recommend this dealer

856 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

No plate after half a year from the purchase

Reviewed by Elena from DelawareMay 16, 2023

We purchased a car about half a year ago, and till this day we cannot get a permanent plate. The documents were submitted to the dealership immediately, but it seems they were lost, we submitted updated documents again. Still no result. Noone is returning phone calls. We had to apply for temporary registration for the 4th time now. Each time temporary registration takes a working day from our calendar. Noone from Lexus can update us on the status, though the initial plan was to have permanent license plate in under 2 weeks! The buying experience was outstanding, but the fail with the license plate is really discouraging.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Elena, I extend my sincerest apologies for this situation. It was extremely difficult working with this out of state motor vehicle department. Your motor vehicle plates were sent out to you and it is my understanding that you received them yesterday. If you have any issues you can reach out to me directly. My name is Edward Vecchione. I hope your enjoying your Lexus.

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

I had a great experience with Shavaune Shackleford at Ray

Reviewed by Kendra F. April 24, 2023

I had a great experience with Shavaune Shackleford at Ray Catena Lexus of White Plains. I appreciate the exceptional service he provided. I highly recommend him to anyone looking for a vehicle.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thanks so much for this great feedback , Kendra! We're thrilled you had a great experience working with Shavaune and we hope to work with you again in the future!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I have been a loyal Ray Catena Lexus of White Plains for

Reviewed by jdituriMarch 15, 2023

I have been a loyal Ray Catena Lexus of White Plains for several years because they offer reliable expert, professional, straight-forward service. Alan and the service department are always amenable and helpful. I recently purchased a new car and salesperson Shavaune Shackleford was extremely patient and helpful throughout the process. He listened to my needs and guided me in making the right decision. He continues to be responsive, patient and helpful after the purchase whenever I call or come in with questions. I can't say enough good things about this dealership and staff!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thanks so much for this kind review, Joan. We look forward to seeing you next time!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Ray Catena Lexus of White Plains

Welcome to Lexus of White Plains! Our dealership is proud to serve our neighbors across White Plains Hartsdale and Scarsdale with the finest service and the most luxurious vehicles. It's our passion and our pride to make sure that our customers leave satisfied and with a vehicle they love that performs well for years. Whether you're here to lease or purchase that dream car find a payment plan for it or get it serviced so it stays in like-new condition we're here to help.

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