700 Middle Country Rd
Saint James, NY 11780
Sales Department
| Sun | 11:00am – 4:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:00pm |
| Tue | 7:30am – 5:00pm |
| Wed | 7:30am – 5:00pm |
| Thu | 7:30am – 5:00pm |
| Fri | 7:30am – 5:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Saint James, NY that carry Lexus
Overall Rating:
3.6 (out of 5)
82% recommend this dealer
34 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Legal Robbery.
Legal Robbery. Increased vehicle purchase price from the purchase price I agreed on in the lease contract. Took 4 days of calls and lies to get to the bottom of their action. In the end, the dealer said I agreed to the monthly lease payment which I thought was based on the purchase price I agreed on. Then they said since I signed the lease I had no options. Nice. This dealership has robbery down to a science. It took over 2 hours for my wife and I to pick up the car. My wife listened to the new car training, while I waited for the dealer to complete the paperwork. After 2 hours, I did not review the lease contract in detail, because I trusted them. My mistake. Nice.
Dealer Response
We sincerely apologize for your experience and understand your frustration. It's concerning to hear that communication fell short during your lease agreement. We strive for transparency and aim to build trust with our guests. Your feedback is invaluable, and we would like to speak with your further. Please reach call us and ask to speak with our General Sales Manager Salman so he may address your concerns directly and work towards a resolution.
Maximum rating = 5
Gloriana was amazing!
Gloriana was amazing! She knew her stuff and was very knowledgeable. The whole experience was A plus!
Maximum rating = 5
I walked into Smithtown Lexus stressed about my former
I walked into Smithtown Lexus stressed about my former car that was flooded in a bad storm. I was greeted by Gloriana. Gloriana is an exceptional car salesperson who goes above and beyond to ensure her customers have a seamless and enjoyable experience. From the moment I walked into the dealership, she was warm, welcoming, and attentive. Glorianna took the time to truly understand my needs and preferences, offering insightful advice without ever being pushy. She has an impressive knowledge of the vehicles and was able to answer all of my questions with ease. What really sets Glorianna apart is her genuine care for her customers. She made the entire process, from finding the right car to handling paperwork, smooth and stress-free. Her attention to detail and commitment to finding the perfect vehicle for me was evident throughout. If you’re looking for a car salesperson who is professional, patient, and truly invested in your satisfaction, I highly recommend Gloriana. She made what can sometimes be a stressful process feel easy and enjoyable.
Dealer Response
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Gloriana. It's great to know that she was able to make the process smooth and stress-free for you, especially after your challenging situation. Your recommendation means a lot to us, and we look forward to helping you again in the future!
Maximum rating = 5
At Lexus of Smithtown we strive to deliver 100% customer satisfaction from the moment you first contact our dealership. Our goal is to provide you with all the information you need to make an informed decision whether you are purchasing a new Lexus or pre-owned car or servicing the Lexus you currently own. We are confident that once you know the facts you will choose to buy and service your next car from Lexus of Smithtown.
Our commitment to client service is unparallel in the Northeast. Lexus of Smithtown is the longest running Elite of Lexus dealership in New York. This assures you of market-leading customer service.
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