Lexus of Smithtown in Saint James including address, phone, dealer reviews, directions, a map, inventory and more

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Overview
Dealer Reviews

Lexus New Car Dealership in Saint James, NY

Overall Rating

4.4/5

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At Lexus of Smithtown, we strive to deliver 100% customer satisfaction from the moment you first contact our dealership. Our goal is to provide you with all the information you need to make an informed decision, whether you are purchasing a new Lexus or pre-owned car, or servicing the Lexus you currently own. We are confident that once you know the facts, you will choose to buy and service your next car from Lexus of Smithtown.
Our commitment to client service is unparallel in the Northeast. Lexus of Smithtown is the longest running Elite of Lexus dealership in New York. This assures you of market-leading customer service.

Need service for your new Lexus? Lexus of Smithtown's Lexus-trained mechanics can help.

Lexus of Smithtown Reviews

Overall Rating

4.4/5

19 out of 22 people recommended this dealer

Customer Service:

4.2/5

Buying Process:

4.4/5

Quality of Repair:

4.8/5

Overall Facilities:

4.7/5

World Class Service

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

N/A

Quality of Repair:

5/5

Overall Facilities:

5/5

Reviewed by Mark Preiser
in East Hills, NY
May 14, 2019

Absolutely stress free service. Easy to book appointment. Repairs completed on time. Strong follow up from service team. Loaner car ready when I was. They even washed the car. Lexus of Smithtown clearly is customer oriented. Having been a customer of numerous luxury car showrooms I would rate Lexus of Smithtown at the very top of the list!

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Great experience

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

5/5

Quality of Repair:

5/5

Overall Facilities:

5/5

Reviewed by Paige Giovanniello
in Smithtown NY
May 05, 2019

Caleb Keating was an absolute pleasure to work with in buying my first car. He made everything simple and gave no pressure at all. I am very satisfied with my car and with the overall experience.

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New car lease

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

5/5

Quality of Repair:

N/A

Overall Facilities:

5/5

Reviewed by First time Lexus buyer
in Suffolk, NY
November 29, 2018

I had a very smooth and pleasant new purchase (lease) experience for a new RX350L. Carlos Vargas was the sales consultant for me, who was very prompt to respond to my initial email enquiry, followed up by phone calls. After some negotiation, we agreed on the price and ended up purchasing the car from this dealership. Finance Manager Robert Meyers was also a very polite and pleasant, so was Sales Manager Tim Burns. I brought my whole family for test drive to ensure the whole family liked the car. Carlos was patient with my kids who were getting excited and all over the place, and actually managed to engage all of us in this car buying experience. He knows how to handle kids very well. The delivery process went very smooth as well. Everyone was on time for all my appointments and dealt with our business efficiently and smoothly. On the day of delivery, Shawn was phenomenal in explaining in detail how to actually use the new car, and he set up my smartphone app, paired the phone with the car, and even helped me with the garage door opener setting. I'm still learning how to fully utilize the fairly complicated navigation/audio system, etc, but Shawn's guided tour was extremely useful to get started. Lastly, Carlos Vargas was extremely helpful, polite, and was pleasant to work with throughout this process. There was not a single instance when I felt uncomfortable or being pushed to make a purchase. All in all, I had a very positive experience with this dealership (better than my previous experiences with non-Lexus dealers which were outside NY).

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Dealership Contact Information

Lexus of Smithtown 700 Middle Country Rd
Saint James, NY 11780

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New Car Locator New Car Inventory for Lexus of Smithtown in Saint James, NY, 11780 by make:
1 2019 Lexus ES 300h Vehicles
2 2019 Lexus ES 350 Vehicles
3 2019 Lexus GS 350 Vehicles
4 2019 Lexus GX 460 Vehicles
5 2019 Lexus IS 300 Vehicles
6 2019 Lexus IS 350 Vehicles
7 2019 Lexus LS 500 Vehicles
8 2019 Lexus LX 570 Vehicles
9 2019 Lexus NX 300 Vehicles

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