Lexus
New Car Dealership in Saint James, NY
Overall Rating
4.3/5
Read dealer reviews
At Lexus of Smithtown, we strive to deliver 100% customer satisfaction from the moment you first contact our dealership. Our goal is to provide you with all the information you need to make an informed decision, whether you are purchasing a new Lexus or pre-owned car, or servicing the Lexus you currently own. We are confident that once you know the facts, you will choose to buy and service your next car from Lexus of Smithtown.
Our commitment to client service is unparallel in the Northeast. Lexus of Smithtown is the longest running Elite of Lexus dealership in New York. This assures you of market-leading customer service.
Lexus of Smithtown's service reps and mechanics are Lexus trained and utilize the latest cutting edge technology to keep your car running smoothly.
Lexus of Smithtown Reviews
Overall Rating
4.3/5
20 out of 24 people recommended this dealer
Overall Facilities:
4.7/5
New car
Reviewed by Joyce meredith
in Miller place ny
May 01, 2020
Bob and Denise are amazing at what they do. Great people great dealer. Love the car will definitely tell our friends and family to buy from Smithtown
Terrible Technicians
Reviewed by RoxerM96
in Central Islip, New York
September 27, 2019
I own a Lexus Is250 and my car was serviced because I have the wheel and tire package. I got the tire worked on in June and it still lost air. I went back to Lexus September 25 to get my tires fixed that are losing air, but they said they found nothing wrong. My rear tires lose air everyday and they didn’t fix the problem I am now a dissatisfied customer.
New car lease
Reviewed by First time Lexus buyer
in Suffolk, NY
November 29, 2018
I had a very smooth and pleasant new purchase (lease) experience for a new RX350L. Carlos Vargas was the sales consultant for me, who was very prompt to respond to my initial email enquiry, followed up by phone calls. After some negotiation, we agreed on the price and ended up purchasing the car from this dealership. Finance Manager Robert Meyers was also a very polite and pleasant, so was Sales Manager Tim Burns. I brought my whole family for test drive to ensure the whole family liked the car. Carlos was patient with my kids who were getting excited and all over the place, and actually managed to engage all of us in this car buying experience. He knows how to handle kids very well. The delivery process went very smooth as well. Everyone was on time for all my appointments and dealt with our business efficiently and smoothly. On the day of delivery, Shawn was phenomenal in explaining in detail how to actually use the new car, and he set up my smartphone app, paired the phone with the car, and even helped me with the garage door opener setting. I'm still learning how to fully utilize the fairly complicated navigation/audio system, etc, but Shawn's guided tour was extremely useful to get started. Lastly, Carlos Vargas was extremely helpful, polite, and was pleasant to work with throughout this process. There was not a single instance when I felt uncomfortable or being pushed to make a purchase. All in all, I had a very positive experience with this dealership (better than my previous experiences with non-Lexus dealers which were outside NY).
