Great Service by Olga !
Reviewed by Paulina Banasiak
in Wallington
July 15, 2019
From the first inquiry call I made, to driving away in our new car, the process and expediency was superb. Olga was absolutely wonderful to us. She made sure we were always taken care of, was available by text and e-mail, and had in depth knowledge about the car and its MANY features ! I highly recommend her.
An Awful Buying Experience
Reviewed by Rodney Thompson
in Leesburg, Virginia
December 12, 2018
On Saturday, November 17 2018, I contacted Garmal Aly with Lexus of Manhattan regarding a 2016 Lexus RX350 I saw on CarFax.com advertised as a Certified Pre-Owned vehicle. After answering several questions about the vehicle and the purchase process, my wife and I decided to drive from Northern Virginia to New York to view the vehicle on Monday, November 19 2018.
When we arrived at the dealership at the appointed time of 11 am, the vehicle we inquired about was not available. We were told it was still being detailed. After about 45 minutes, the vehicle arrived at the dealership.
Upon inspecting the exterior of the vehicle, we noticed a pretty sizeable dent on the driver’s side door. More irritating is the interior of the vehicle smelled like an old ash tray. It was clear the prior owner was a smoker. There was no mention by Garmal during our telephone conversation that this was a smoker’s vehicle. We later found out the vehicle was not a Certified Pre-Owned vehicle after all, although it was advertised as such.
As we voiced our displeasure over the vehicle, Garmal was eager to show us another 2016 Lexus RX350 which was in stock. The vehicle was extremely dirty inside and outside, so we couldn’t really tell the condition of the unit. Garmal sent the vehicle to be detailed and assured us it would take no more than 2 hours to get the unit back. We go out to lunch at 2 pm and arrive back at the dealership at 4 pm only to find no vehicle in sight. Ultimately the vehicle didn’t arrive back at the dealership until we were agitated to the point we were walking out the door at 7:30 pm.
As we inspected the vehicle, it was clear someone with little detailing experience performed the work. There was a wax compound caked around all of the backup cameras and panels, the interior passenger seat had a white substance on it, the dashboard looked ashy and the carpet had not been cleaned. The vehicle had low miles and appeared to be mechanically sound and I knew that a REAL detailer could clean up the vehicle, so we negotiated a reduction in price to compensate for the work that needed to be done on the unit.
We were putting down a substantial amount of money on the vehicle and only needed a small loan to finalize the deal. We were preapproved our my credit union, however due to the hour of the night (roughly 9 pm), they were not available to consummate the loan. As a result, we had the displeasure of dealing with the Financing Service Manager, Dariusz Doliwa.
As we walk into his office to sign financing paperwork, he was clearly agitated that he was still at work. To the end, he uttered “I should have been gone an hour ago” to Garmal. We found his approach to be abrupt and he explained none of the paperwork he was shoving under our noses to sign.
I was once a Regional Manager for a large bank, so I understood financing paperwork and I took my time reading all of the paperwork before anything was signed. In reviewing the paperwork, I discovered the dealership padded the sales tax and registration fees by over $1300 (clearly, cheating customers is how they make their money). I challenged Dariusz on the tax rate for the State of Virginia and he changed the paperwork to the correct number.
As a condition of moving forward with the transaction, we required Garmal to send us 2 Lexus jackets and 2 hats. I have emailed him 3 times and called him directly once over the past three weeks, yet he refused to return our calls.
I suppose that since we got a priced reduction on the vehicle, they weren’t able to cheat us out of $1300 on the financing and the fact we won’t be taking the car to that dealership for service, they figure there was no money to be made, therefore no reason to return the calls.
We have purchased several other luxury vehicles from Lexus competitors over the years and did not have this type horrifying experience. We expected much more from a luxury auto dealer.
Professional, patient,
Reviewed by Freddie.C
in Brooklyn, Ny
March 08, 2015
First, let me begin with my sales person Josue Garcia, he was patient informative and was willing to find the best vehicle that I felt that suited me, well I decided to purchase a used Lexus gs 350, and I must say that I am very happy with my purchase, let me begin with the facility, all there vehicles are indoors, that is a plus especially in the winter months, they service there used vehicles before they are put up for sale, not just an oil change and filter, they go beyond..... I have been to many dealers not just for myself, but to help friends with there purchase of a vehicle, through my experience Lexus of Manhattan is one place that I felt at ease, no hassle at all, even when I was contemplating with the financial department (Richard) was upfront with all the numbers, I saw first hand what Lexus service is all about. Thank you Josue and Richard, I look forward to purchasing or leasing in the future.
Lexus of Manhattan
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