3496 Route 6
Middletown, NY 10940
Sales: 877-413-7183
Used Cars: 888-332-6216
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00am |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 7:30am – 4:00pm |
See all dealerships near Middletown, NY that carry Lexus
Overall Rating:
4.7 (out of 5)
95% recommend this dealer
1353 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Marc in sales and Mike in service were excellent.
Marc in sales and Mike in service were excellent. However, car registration paperwork was not received by DMV and my temporary registration expires in 3 days.
Maximum rating = 5
Where do I begin.
Where do I begin... Started with me trying to reach out to the initial sales person who I was linked to when I inquired about the car. Reached out in the morning on Friday (5/26) and left a voicemail, then tried calling later in the day and was told that he would give me a call after he was done with the customers he was seeing. Needless to say I never heard back so I called Saturday morning and got connected with Marc, another sales person who provided additional pictures and a video of the Lexus I was interested in buying. I was instructed to fill out an application online and provide a copy of the drivers license, which was completed. I was informed they would run the credit the next morning and provide financing options as I preferred to have seamless transaction since I live 2.5 hours away. He understood and agreed to provide all financing options asap. Two days go by with no update. Then I get a call 2PM saying if I come down that same day (5/30, Tuesday) they could make a deal because it is close to the end of the month. I informed him I couldn't just getup and go because I live about 2.5 hours away. I offered to do as much remotely and complete the purchase which didn't seem to be an issue and I was told he would speak with his managers and get back to me. Needless to say I never heard back and he became non-responsive to texts and I finally called back today 6/2 to ask what happened and turns out they sold the car after having me fill out a finance application and all. Open and honest communication would have been appreciated. I would definitely avoid this dealership due to its unethical and unprofessional customer service.
Maximum rating = 5
Nice clean Lexus dealership, Adrian is a perfect
Nice clean Lexus dealership, Adrian is a perfect consultant, got me in a car fast . Just didn’t like the finance manager trying to push warranty and the extra add ons like nitro fill, perma plate ,catalytic converter etch. The nitro fill I received an email on and I definitely did not want it.
Maximum rating = 5
We believe that our customers are as special as our cars so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired we offer the kind of customer service all great dealerships aspire to. Come in to test drive a new or pre-owned vehicle ask questions about Lexus financing leasing a new car or the maintenance you need to keep your car running great for years to come. Come experience the Lexus of Orange County difference.
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