Lexus of Orange County in Middletown including address, phone, dealer reviews, directions, a map, inventory and more

3496 Route 6
Middletown, NY 10940

Get Directions

Sales: 877-413-7183

Used Cars: 888-332-6216

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00am
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of Lexus of Orange County

Overall Rating:

4.7 (out of 5)

95% recommend this dealer

1353 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

Marc in sales and Mike in service were excellent.

Reviewed by rahshonqJune 02, 2023

Marc in sales and Mike in service were excellent. However, car registration paperwork was not received by DMV and my temporary registration expires in 3 days.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Where do I begin.

Reviewed by mitseclipse786June 02, 2023

Where do I begin... Started with me trying to reach out to the initial sales person who I was linked to when I inquired about the car. Reached out in the morning on Friday (5/26) and left a voicemail, then tried calling later in the day and was told that he would give me a call after he was done with the customers he was seeing. Needless to say I never heard back so I called Saturday morning and got connected with Marc, another sales person who provided additional pictures and a video of the Lexus I was interested in buying. I was instructed to fill out an application online and provide a copy of the drivers license, which was completed. I was informed they would run the credit the next morning and provide financing options as I preferred to have seamless transaction since I live 2.5 hours away. He understood and agreed to provide all financing options asap. Two days go by with no update. Then I get a call 2PM saying if I come down that same day (5/30, Tuesday) they could make a deal because it is close to the end of the month. I informed him I couldn't just getup and go because I live about 2.5 hours away. I offered to do as much remotely and complete the purchase which didn't seem to be an issue and I was told he would speak with his managers and get back to me. Needless to say I never heard back and he became non-responsive to texts and I finally called back today 6/2 to ask what happened and turns out they sold the car after having me fill out a finance application and all. Open and honest communication would have been appreciated. I would definitely avoid this dealership due to its unethical and unprofessional customer service.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Nice clean Lexus dealership, Adrian is a perfect

Reviewed by Ravsuave@gmail.comJune 02, 2023

Nice clean Lexus dealership, Adrian is a perfect consultant, got me in a car fast . Just didn’t like the finance manager trying to push warranty and the extra add ons like nitro fill, perma plate ,catalytic converter etch. The nitro fill I received an email on and I definitely did not want it.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Lexus of Orange County

We believe that our customers are as special as our cars so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired we offer the kind of customer service all great dealerships aspire to. Come in to test drive a new or pre-owned vehicle ask questions about Lexus financing leasing a new car or the maintenance you need to keep your car running great for years to come. Come experience the Lexus of Orange County difference.

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