Ray Catena Lexus of Larchmont in Larchmont including address, phone, dealer reviews, directions, a map, inventory and more

1435 Boston Post Rd
Larchmont, NY 10538

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Ray Catena Lexus of Larchmont

Overall Rating:

4.7 (out of 5)

97% recommend this dealer

411 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I was locked out of my Lexus nx 300 unable to get into my

Reviewed by anadNovember 27, 2023

I was locked out of my Lexus nx 300 unable to get into my vehicle tried every which way known to the world boo Had go food shopping for holidays Barbara a receptionist was so kind she said don’t worry and literally walked me through the process slowly and calmly So I was able go shopping smiling all the way to my grocery store Yaay for Barbara She should be recognized for this golden act of kindness Sincerely Like a bonus !!!! Ana Diaz RN

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for sharing your experience with Barbara. We are so glad that she was so helpful with your needs.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Stay away from this dealership and especially avoid Manny

Reviewed by tim.reOctober 13, 2023

Stay away from this dealership and especially avoid Manny Alvarado. Manny, I promised you that I have to leave a review to make other potential buyers aware. Manny Alvarado is a horrible manager, rude and a lair. On October-13-2023 I spent 2-3 hours on the phone with Paulo B. to discuss the best possible deal for Lexus RX500H (VIN: 212BCMEA4RC010876, Stock # 24203). We agreed on $69,500 to be paid in full the very next day on October-14-2023. Paulo B. mentioned that he was with his manager when we’re negotiating the deal. Paulo B. made an appointment for me in the dealer’s book to get the car on October-14-2023 at 11:30 AM. We agreed that I would make the down payment for the new car on October-14-2023 before visiting Ray Catena Lexus of Larchmont. Paulo B. told me that he wouldn’t be at the dealership on Oct-14-2023 and his manager, Manny Alvarado (who was with him on the phone when negotiating), will take care of the transaction ( $69,500.00 (negotiated price) + $175 (document fee) + Taxes). Paulo B. promised to text me his manager (Manny Alvarado) information for tomorrow to close the deal. After I had not received Manny’s info as promised I decided to call the dealership to get Manny’s info for tomorrow. Front desk told me that Paulo B. left for today and I can speak with Manny Alvarado directly to confirm the deal and my appointment for tomorrow. Manny Alvarado immediately tried to intimidate me with an aggressive tone demanding the deposit up front (almost threatening) suggesting that I should speak with yet another rep and there is no way I could get the car at the price I was promised by Paulo B. and his manager (who was Manny?). I suggested Manny to never call me again promising to leave a review warning other potential customers and hang up the phone. It did not help, for some reason Many kept calling me back trying to intimidate me even more. I had to block his phone number and Lexus Of Larchmont main phone number to avoid harassing. Stay away from this dealership.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

The service has changed.

Reviewed by Disappointed PatronOctober 09, 2023

The service has changed. The new dealers are not equipped to sell. What a shame.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

We deeply regret any disappointment you may have encountered, as it contradicts our fundamental approach to business excellence. We are committed to resolving this matter to your satisfaction. If you could kindly connect with our General Manager, David Branch, at 914-833-5000, would like to learn and understand to understand the specifics of your experience and discuss how we can rectify this situation to ensure your complete satisfaction.

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Ray Catena Lexus of Larchmont

Welcome to Lexus of Larchmont! At our dealership we aim to provide not just luxury vehicles but also luxury service to match. We're proud to serve drivers throughout Larchmont New Rochelle Yonkers and beyond by providing the newest Lexus models a superior service center and an upscale buying experience.

Each of our customers is important to us and we want to make the car-buying experience as fun informative unique and memorable as we possibly can. Contact us at our Lexus dealer in Larchmont NY to get started!

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