Northtown Lexus in Buffalo including address, phone, dealer reviews, directions, a map, inventory and more

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3845 Sheridan Dr
Buffalo, NY 14226

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Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 9:00pm
Tue 7:30am – 9:00pm
Wed 7:30am – 9:00pm
Thu 7:30am – 9:00pm
Fri 7:30am – 9:00pm
Sat 7:30am – 9:00pm

Reviews of Northtown Lexus

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

60 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Please Read

Reviewed by Paul from NYMarch 28, 2021

** PLEASE READ**BUYER BEWARE** Unfortunately, I have to update my previous review of 5 stars. I would rate NORTHTOWN LEXUS with ZERO stars. 3 months after I purchased my 2019 Lexus ES 350 (15k mileage) I brought it to a certified Lexus dealer in Rochester, NY for a fuel pump recall and I also asked them to check the rear tires because they seemed very low compared to the front tires. During that time the mechanic found that “ Both rear tire treads are extremely low (2/32) and both are bald on inside edge. Will likely have cords exposed soon.” After mentioning this to Tom, Greg and the dealership manager, David Dipasquale they told me the treads had 6/32 on all 4 tires when I bought it. I have only drove 1900 miles since my purchase and I don’t understand how I already need 2 new rear tires. They could not answer but only make an excuse and blame the snow. They told me that spinning in the snow can cause excess wear. They must have forgot we had a pretty mild January with little to no snow. David also proceeded to tell me that the mechanic at Rochester dealership is incompetent and that he didn’t believe the mechanics measurements were accurate at 2/32. I offered to show David paperwork but he insisted I drive to Buffalo with unsafe rear tires not only risking my safety but a huge inconvenience as well. I have already driven back to Buffalo in February for a different issues and I don’t want to add the unnecessary mileage. I have zero trust in David or anyone from Northtown Lexus, would you? This was the first and will be the only time I do business with Northtown Lexus unless they have NEW management that cares about customer experience and isn’t looking for a quick sale. It’s all about building relationships and David and his team are not interested in doing that.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Absolutely perfect experience

Reviewed by Steven E Landsburg from PittsfordOctober 06, 2020

I couldn't be more pleased with Northtown and Dana Romeo. Dana quickly understood that I knew exactly what I wanted and didn't try to talk me into anything else. She had all the information I needed right at her fingertips. She didn't waste a second of my time and made the whole experience not just painless but downright pleasant. Till now, I'd never had such a good experience buying a car. Thank you, Dana.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Tires

Reviewed by Jermaine Cox from NYJuly 08, 2020

Great work I will be back soon as well buy my next car from them I love there customer service and the price for the job was great management was super friendly and nice

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Northtown Lexus

Northtown Lexus is the crown jewel of Northtown Automotive Companies. It's 5 star state-of-the-art facility is second to none and has all the amenities one could ask for.

In the winter you'll find our lounge area warm and inviting with our fireplace crackling free wi-fi & a hi-def flat screen above the hearth. Relax in our supple leather chairs or get some work done in our office space.

If you're hungry we've got you covered as well! Our resident chef will cook you an omelet or omelet sandwich while you visit our coffee bar. Choose from muffins bagels or pastries.

Northtown Lexus is Sales Service and Selection to the Nth Degree.

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