Lexus of Brooklyn in Brooklyn including address, phone, dealer reviews, directions, a map, inventory and more

6502 5th Ave
Brooklyn, NY 11220

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Sales: 866-513-5746

Used Cars: 866-495-0758

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 6:30am – 3:00pm

Reviews of Lexus of Brooklyn

Overall Rating:

3.4 (out of 5)

85% recommend this dealer

595 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I'll retract if they do the right thing @ Eugene W

Reviewed by Tim Catanzaro from Albers, ILFebruary 22, 2023

I'll retract this review if they do the right thing @ Eugene Woods, James Clayton, Felix Guralnik. Sold me a Charger Hellcat without every mentioning the front crossmember was damaged. The car will not align properly without repairs being done. I purchased out of state, asked via phone, email, and text if there was anything wrong with the car, they said no, just some minor cosmetic stuff. Nothing about the structual damage to the crossmember. The repair cost is norh of $7000 to replace the severely damaged crossmember, trailing arms, control arms, body shields, and lots of labor. Also there was a hude dent in the transmission pan, never mentioned. Also the remote start didnt work due to the hood latch wiring being cut. Turns out there's a short in the wiring and had to be traced back. The wrong coolant was used in the intercooler. A few other minor things too like a blown front speaker and front marker lights not working. Guaranteed this car never went thru New York state inspection. IF someone at the dealership did the inspection, they are flat blind and should be fired. Do the right thing Lexus of Brooklyn and pony up for these repairs. I'll retract this and every other review if you do. Put yourself in my shoes.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Good morning Mr. Catanzaro, I am sorry to read about your frustrations. The issues which you are describing in your feedback run counter to the values of our dealership, and this deeply concerns me. I will be speaking to James and Felix in order to gather further details regarding this incident, and we will be making any appropriate adjustments. If you would like to discuss anything further, please feel free to contact me at (718) 680-2200. Eugene Woods General Manager Lexus of Brooklyn

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

I bought car that was advertised for 49K for 55k w10K

Reviewed by ForeveryoungFebruary 22, 2023

I bought car that was advertised for 49K for 55k w10K down and great credit šŸ‘€

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

There were many cars to pick from, however Felix was

Reviewed by AlckizzyJanuary 27, 2023

There were many cars to pick from, however Felix was patient & friendly & made the experience worthwhile. Most of all Iā€™m li loving my new car

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Good morning, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater.com. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience which I provided you, and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please feel free to contact me at, (718) 680-2200. Felix Guralnik Lexus of Brooklyn

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Lexus of Brooklyn

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus to have your vehicle serviced or to arrange financing we are committed to providing a Lexus experience that keeps you coming back.

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