Lexus of Route 10

SHORT VERSION August 16, 2025 Maintenance & NEW Rear Brakes (Rotars & Pads) August 28, 2025 Return because rear brakes sound like an accordion as soon as I start pressing them, 10x worse when it has rained. I WAS TOLD it’s because the front brakes should be replaced because rear brakes are now taking all the brunt of SUV braking. I HAD FRONT BRAKES DONE. INTERESTING INFORMATION…I was moving to South Carolina (DRIVING) on August 30, 2025…Service Rep knew this! By August 31, 2025 the noise was back…on a $60,000 Lexus SUV bought NEW off Lexus Rt 10 lot AND ALWAYS serviced by them. November 24, 2025 Returned to NJ to have SUV serviced & have them FIX the problem. 1. Asked to ride with Service Manager BEFORE SUV touched…my request completely ignored. SUV serviced & told noise could not be replicated. 2. Finally rode with Service Manager, because I told Carlos (Service Rep) that I was not leaving until I rode with SM. 3. Told by SM that it was either dirt or faulty parts that were causing noise (oh yeah noise was heard…lightly but there) he said that rear brakes (rotar & pads) would be replaced. 4. SUV returned & told everything was replaced & checked…”no more noise” LESS than a week later and noise is back AND WORSE than before!!! I BELIEVE that the brakes were ONLY greased & not replaced OR something was damaged on the rear suspension when the rear brakes were replaced the first time. Whatever it is ITS HORRIBLE and as a paying & loyal customer it’s UNACCEPTABLE & DISAPPOINTING. The worse part is that since they knew that I was moving to South Carolina they took me for a fool and now I’m driving a $60,000 SUV that sounds like an accordion OR The Little Engine That Could…clunk/clunk/clunk…as I press the brakes…WET ground 10x worse!!! NEVER WILL I TRUST ROUTE 10 LEXUS…shame on them!

I had a truly phenomenal experience from the moment I stepped through the door. The warm greeting at reception set a wonderful tone, and I received Justin Salomone's undivided attention right away. He introduced me to the delightful Jeannie Meringer, who took the time to explain three different cars while I test drove the ES 350, IS 350, and RX. After careful consideration, I found myself captivated by the IS 350. When my new car was ready, RJ Gabriele made sure I was fully informed about all the exciting features and details. Sean Bryne expertly guided me through both the paperwork and the finer points that weren't documented. From start to finish, this experience was nothing short of extraordinary. I extend my heartfelt thanks to Justin Salomone and team for making this journey so memorable. I wholeheartedly recommend Lexus of Rt 10 to anyone seeking an exceptional car-buying experience.

Angela’s professional assistance and patience throughout the car-buying process made everything smooth, trustworthy, and enjoyable. I truly appreciate her sincere service and dedication.