Prestige Lexus of Ramsey

Staff always pleasant, helpful and courteous. Site comfortable and pleasing. Inventory well stocked. Everyone works together to help the client have the best least stressful experience.

Friendly people. I would recommend to friends and family. Salesman was of good character. Only thing is far from home.

I had an appointment with a “master salesperson” at Prestige Lexus, which was leading my list. The irony of this story is the first thing I said to him was, “I know all luxury cars at this point have problems because of the advanced technology. What I am concerned with and am looking for is great Customer Service.” Early on, I asked him about a model other than the one I was sitting in, and he said, “It’s too much money.” xxx? We had never discussed money. I was also concerned about the size because of my garage so I asked him for the specs of both the model I test drove and the one that he didn’t want to show me. He said he would give them to me before I left. After I did a test drive, I commented that I liked the car, but was concerned about the power. I again asked about another model. He again said, “It’s too much money.” I thought we were heading back to his office, but he made it quite clear I was not going back in the building with him. He  said, “That’s what I have for you and if you like it come back. If not, I have nothing for you.” It was the second time he had said that to me. He walked away with no handshake, business card or anything. And I never got the specs of the car That I had asked for at least twice. Maybe if he wasn’t in such a rush to get away from me he would’ve given them to me. Lexus is OFF the list. Message received. I am not acceptable to them. I did not name the salesman because I do not need Lexus or the salesman coming after me or trying to sue me for hurting their reputation.