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Prestige Lexus of Ramsey

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• Dealer Reviews

Lexus New Car Dealership in Ramsey, NJ

Overall Rating

4.5/5

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Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

Prestige Lexus of Ramsey's service reps and mechanics are Lexus trained and utilize the latest cutting edge technology to keep your car running smoothly.

Prestige Lexus of Ramsey Reviews

Overall Rating

4.5/5

51 out of 58 people recommended this dealer

Customer Service:

2.3/5

Buying Process:

3/5

Quality of Repair:

3/5

Overall Facilities:

4.7/5

Terrible service

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

1/5

Quality of Repair:

N/A

Overall Facilities:

N/A

Reviewed by Chenita Hickman
in Portsmouth RI
June 19, 2019

Still waiting for a tracking number to verify my tags were sent to NC DMV. This dealership seems to not care about the customer once they receive their checks!!

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Terrible service department

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

5/5

Quality of Repair:

1/5

Overall Facilities:

4/5

Reviewed by NoMoreLexus
in NJ
December 10, 2018

Service department is terrible. This is the second car that I've had to replace all four tires, as well as front and rear brakes, before hitting 25,000 miles. Instead of offering solutions, the service advisors just blame the driver and say we "must be driving in bad road conditions". Follow up call with service managers was basically them arguing with me for 20 minutes as to why they're not responsible and why it has to be my fault. Emails to service department director and dealership GM were handled by the service director basically repeating that the issue must be due to "the condition of area roads", and the GM just never replied at all. Prestige simply doesn't care about customer service - while their sales team seems OK, after the sale you might want to take your Lexus elsewhere.

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Outstanding experience

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

5/5

Quality of Repair:

5/5

Overall Facilities:

5/5

Reviewed by eddr595
in Upper Saddle River, NJ
April 10, 2018

My wife and I have been coming to Prestige Lexus for the past 26 years! We typically lease cars for 3 years and I even lost track of how many cars have we leased and bought at Prestige Lexus from Warren Port. He is an outstanding and trustworthy salesman. This is the reason we continue to come to Prestige Lexus for our new cars.

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Pictures of Prestige Lexus of Ramsey

Dealership Contact Information

Prestige Lexus of Ramsey 1000 N Rte 17
Ramsey, NJ 07446

Sales: 888-895-2757
Used Cars: 888-459-1641

Sales Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	9:00am	9:00am	9:00am	9:00am	9:00am	10:00am
Close	Closed	8:00pm	8:00pm	8:00pm	8:00pm	6:00pm	6:00pm

Service Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	7:30am	7:30am	7:30am	7:30am	7:30am	8:00am
Close	Closed	8:00pm	8:00pm	8:00pm	8:00pm	6:00pm	4:00pm

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