Prestige Lexus of Ramsey

I was in to look at a used car , drove an hour to see it…only to get there and the car clearly had water damage, rust inside and white MOLD! Can’t believe they would even consider selling this car to anyone.. stay away!!!

I bought a new 2011 Lexus IS250 from Prestige Lexus in November 2011. While the car was fine, I just realized from buying my new car that the finance manager lied to me about the new car warranty from Lexus. He told me the warranty was for 3 years / 50,000 miles when Lexus gives a 4 year new car warranty. I told him I was going to drive the car a lot and he convinced me to buy an extended warranty to increase the new car warranty to 3 year / 80,000. The only paper work I got for the purchase was a line note on the sales contract that said 3 / 80,000 to describe the $800 fee included. Obviously to cover up the lie since the new car warranty from the factory is good for 4 years. Also was not disclosed that road side assistance was included, and the new car powertrain warranty is actually 6 years / 70,000 from the factory. I was even pressured into buying the warranty with a plea that he needed to send his daughter to college. Although 10 years ago, I’m still angered knowing I was sold an add on product based on a lie about the warranty that already came with the car. I recommend buying the car, but get the financing elsewhere so you can avoid the high pressure deceptive sales practices just to benefit the dealers wallet!

Was there yesterday to inquire about trade in for our Lexus. The sales person didn’t even offer us to have a seat. He told us right away that the new lease payment for the new NX would be double. He was like telling us to go home because the lease is expensive for you. He did not ask us first if we were willing to do it. He even did not ask our names. This is Bad, very bad customer service.