Prestige Lexus of Ramsey

Thank you Martin, Alex and Prestige Lexus of Ramsey for an amazing buying experience. We picked up our 2026 Lexus TX 350 Premium on Saturday and we love it! I previously had a deposit on a similar car at another Lexus dealer in Morris County. The car was in-transit when I put the deposit on it and got delivered to them while we were away. They were pressuring us to pick up the car day we got back because they have a “48 hour” rule which was never communicated to me. We were unable to pick it up until Saturday which was clearly communicated to them, however they kept pressuring us to figure something out to pick it up sooner. When I called the dealer and spoke to the Sales Manager, he told me, “Inventory is tight and Customers want the cars”. Disgusted with that dealer, I knew I didn’t want to buy a car from a dealer that prioritizes profits over customers. This led me to call Prestige Lexus of Ramsey to see if they could help me. I spoke to Martin and he was outstanding from the moment I talked to him. He was empathic and professional. He mentioned he didn’t have the car but would locate one for us. He was able to locate one within 12 hours and we were able to take delivery on Saturday. The best part is that they were able to BEAT the deal the other dealer gave me and didn’t have any bogus fees (electronic filing storage fee $399 and loan deductible fee $275) that the other dealer charged. Prestige Lexus of Ramsey provides honest upfront pricing with no extra fees. The buying experience was smooth and efficient. They also provided excellent communication along the way. They had everything ready for when we got to the dealership. They didn’t pressure us to buy anything else. I highly recommend Prestige Lexus of Ramsey. It is worth the drive from Morris County. We had an amazing buying experience and will be recommending Prestige Lexus of Ramsey to our friends and family. Thank you Martin, Alex and Prestige Lexus of Ramsey. You now have a customer for life!

My experience at the dealership was top-notch. The staff was professional, everything was quick and efficient, and the coffee was delicious. Rafael, my sales representative, went above and beyond to make the process smooth and enjoyable. Highly recommend!

Very pleased with the service dept. Took care of initial issue & did 10,000 mile service which they did everything from soup to nuts. Also took care of a recall. Waiting area was very comfortable & offered snacks & drinks.