Prestige Lexus of Ramsey in Ramsey including address, phone, dealer reviews, directions, a map, inventory and more

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1000 N Rte 17
Ramsey, NJ 07446

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Sales: 888-895-2757

Used Cars: 888-459-1641

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 8:00pm
Wed 7:30am – 8:00pm
Thu 7:30am – 8:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Prestige Lexus of Ramsey

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

2678 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I was in to look at a used car , drove an hour to see

Reviewed by Fran1marieApril 23, 2022

I was in to look at a used car , drove an hour to see it…only to get there and the car clearly had water damage, rust inside and white MOLD! Can’t believe they would even consider selling this car to anyone.. stay away!!!

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

I am disappointed to see that you were unsatisfied with your car-buying experience, Fran. I take these negative reviews very seriously and invite you to give me a call if you have anything further that you wish to share with me. Thank you for your feedback, Jeff Miller - General Sales Manager - 551-777-5372

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

High pressure deceptive sales practices.

Reviewed by Ken Driscoll from Enfield, CtApril 09, 2022

I bought a new 2011 Lexus IS250 from Prestige Lexus in November 2011. While the car was fine, I just realized from buying my new car that the finance manager lied to me about the new car warranty from Lexus. He told me the warranty was for 3 years / 50,000 miles when Lexus gives a 4 year new car warranty. I told him I was going to drive the car a lot and he convinced me to buy an extended warranty to increase the new car warranty to 3 year / 80,000. The only paper work I got for the purchase was a line note on the sales contract that said 3 / 80,000 to describe the $800 fee included. Obviously to cover up the lie since the new car warranty from the factory is good for 4 years. Also was not disclosed that road side assistance was included, and the new car powertrain warranty is actually 6 years / 70,000 from the factory. I was even pressured into buying the warranty with a plea that he needed to send his daughter to college. Although 10 years ago, I’m still angered knowing I was sold an add on product based on a lie about the warranty that already came with the car. I recommend buying the car, but get the financing elsewhere so you can avoid the high pressure deceptive sales practices just to benefit the dealers wallet!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Ken - I am very sorry to hear that you are still frustrated regarding your previous purchase. If you'd like to discuss these concerns further, please give us a call directly. Thank you. Jeff Miller - General Sales Manager - 551-777-5372

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Very very bad customer service

Reviewed by Customers being told to go home right away. from New Jersey April 02, 2022

Was there yesterday to inquire about trade in for our Lexus. The sales person didn’t even offer us to have a seat. He told us right away that the new lease payment for the new NX would be double. He was like telling us to go home because the lease is expensive for you. He did not ask us first if we were willing to do it. He even did not ask our names. This is Bad, very bad customer service.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Allow me to apologize for the lack of hospitality and accommodating care you received during your recent visit. It's always our goal to make trading in your vehicle simple and straightforward, and I'm so sorry we let you down. I would like the chance to speak with you about this experience, however, I won't be able to look up your information based on your username. I urge you to contact me whenever you are available next. Thank you, Jeff Miller - General Sales Manager - 551-777-5372

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Prestige Lexus of Ramsey

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus to have your vehicle serviced or to arrange financing we are committed to providing a Lexus experience that keeps you coming back.

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