Lexus of Manchester

Avoid Lexus of Manchester at All Costs — A Masterclass in Deception and Incompetence If you value your time, money, and sanity, do not take your vehicle to Lexus of Manchester. This dealership is not accredited with the Better Business Bureau, and based on my experience, it absolutely should be investigated—particularly the mechanic overseeing diagnostics and repairs. Here’s what happened: Following a full vehicle inspection, I was quoted $311.37 for a battery replacement and $356.74 for a bulb repair service. They also insisted I needed an oil change for $129.39 and new windshield wiper blades for $117.97. I approved these services, totaling around $1,000 with fees, assuming this would address the car’s immediate issues. That’s when things took a turn. After I had paid and the above services were supposedly completed, they suddenly “discovered” multiple additional issues—none of which were mentioned during the full inspection. It’s not just suspicious—it’s absurd. How can a comprehensive inspection miss what they would later call critical safety concerns? At that point, they claimed my auxiliary radiator or inverter radiator was leaking coolant (with pictures sent for effect), and that the ride height sensor was broken, a supposedly major safety concern. Once again—these were not mentioned in the initial report. I had already approved the first round of repairs and now felt coerced into approving more. They presented it as urgent and irreversible. Reluctantly, I agreed. I was now out $3,716.72 in total repairs. If the story ended there, I might have chalked it up to poor communication or aggressive upselling. But it didn’t. Despite being told the car was now safe and wouldn’t need additional repairs “for a while,” the vehicle completely broke down just 14 days later. It wouldn’t start. Triple AAA and the tow truck driver tried everything. It wasn’t the battery. It simply would not start. When I had it towed back to Lexus of Manchester, they diagnosed a completely new issue: the A/T Transmission Mode Switch. They claimed the car couldn’t recognize when it was in “park” or “B” mode and said this would cost an additional $1,985.00. That would have brought my total repair bill to over $6,000. I asked what they would offer me for the vehicle if I chose to sell it instead. They had the gall to offer me $100.00. Yes, you read that correctly: One. Hundred. Dollars. At this point, I was beyond livid. I had poured over four thousand dollars into a car they now deemed nearly worthless—and all of it could have been avoided. Once I finally managed to transport the vehicle to my trusted mechanic in Massachusetts (whom I couldn’t reach initially due to being in New Hampshire), he found the true root cause of the issue—the transmission mode switch, the very problem that was likely causing all the previous malfunctions. He repaired it for under $300. Even worse? He told me: * The original battery was working fine and never needed replacement. * The battery they replaced it with couldn’t even be charged a few months later and my mechanic had to place an entirely new battery in (for a fraction of the cost they charged) * There was no serious coolant leak—that claim was wildly exaggerated. * The ride height sensor issue was irrelevant and not a safety concern. * The rest of the work could have been done for a fraction of what I paid. In conclusion, I was misled, overcharged, and exploited. The car broke down days after Lexus of Manchester declared it fully serviced. And the one actual issue was the only one they failed to catch during their so-called inspection. This is not just bad business. It’s unethical, dishonest, and—frankly—should be investigated. I have receipts for every cent spent and all the communications to back this up. Save yourself the grief. Stay far away from Lexus of Manchester. What they did was criminal, of course no one has responded to my questions or concerns since bringing any of this to their attention.

Corey provide the most valuable performance in his customer service while also providing the highest quality of patience while I was making my decision to purchase my first Lexus.. Corey was helpful and pleasant to work with. Thank you for all you do Corey!

To start, Harris is a great sales person and I was thrilled with my used Lexus purchase when I left. Due to the time of evening when we wrapped things up, my State Inspection could not be completed as the techs had gone home. Came back two weeks later to get the inspection completed figuring this was an easy going process and what could possibly go wrong. MAKE SURE TO GET EVERYTHING IN WRITING AND DO NOT LET YOUR GUARD DOWN WITH LEGALITIES. Get your State Inspection done on the spot with used vehicle purchases and/or take a video of your vehicle all around to prove the condition when you left. Found out immediately from the tech that they were going to fail my SUV for a chip in the windshield. Told the tech that chip was there when I bought it and they would have to address this. Tech got my sales person Harris who went back and forth with the used car manager saying basically they would not cover it and it was my problem. Advised it was not there and I seen it at the time of purchase but it was so small and not in the field of view for the driver so I thought it didn't matter. (Found out later it didn't matter) Harris led me to his office where the used car manager was waiting. He was loud and aggressive while at the same time claiming I was aggressive since I walked in (not true). Got upset when I was told I would need to buy a new windshield for something that DOES pass inspection. Also told them if they would not address their issue, to give keys back and I would be reporting to the attorney general and bla bla bla. This made the used car manager REALLY MAD and he told me how dare I threaten him with that. That is not an avenue I want to go and he would easily win if I did. At this point he was showing the true colors of the nastiness you could face if the used car manager does not respect you. (I came in wearing beat up jeans and a t-shirt so I do not look like common clientele is what I figured) In the end they passed my SUV but only after I stood up for myself. If I could not have stood strong, he would have easily bullied me into buying an unnecessary windshield. Again... this is the used car manager and not Harris. Harris was the middle man and was told to brush me off so I do not fault him for this. Also, all other associates I have had the pleasure of speaking with were over the top nice. Remember you will only see sunshine and rainbows if you do not require the dealership to step up on their obligations. Also wear something nice when you come in or you may be profiled as someone they can take advantage of.