Spirit Lexus

Tried to help me but im in Louisiana. Have a grade in that's an issue. Overall Andy tried

VERRY GOOD EXPIERIENCE...I BOUGHT A CAR FROM DERRICK JONES WHO I WOULD HIGHLY RECOMMEND! DENNIS FORSYTHE

We bought my wife a brand new Lexus TX 550h on August 22, 2025. I visited Spirit Lexus around noon, took a quick second test drive, and decided to proceed with the purchase. The new Spirit Lexus building is state-of-the-art, very clean, and located in a good area. We traded in two of our cars, but they offered us the absolute lowest trade-in price. If you’re able to sell your vehicle to a private party, I highly recommend going that route. Spirit Lexus is not willing to negotiate. I worked with a salesperson who was new to Lexus. She couldn't answer many of my questions regarding the vehicle or the Lexus warranty. While I understand she is still learning, this is a luxury brand, and it would make sense to have salespeople properly trained before putting them on the floor. After filling out my wife's credit application with her permit, we waited for the finance department to finalize the documents. My wife arrived around 2:15 PM, and I had been waiting for a financial representative since 1:15 PM. We waited until 4:45 PM, at which point the salesperson told us to come back the next day at 10:30 AM because the finance team was fully booked. I can't believe they couldn't inform us of this earlier! We returned the next day at 10:35 AM, slightly delayed due to construction around the Spirit dealer area. After waiting another hour and a half, we finally sat down with the finance lady. Initially, my salesperson told me that we had to finance through Lexus to receive a military discount, but I wasn't even sure if that was true. During our finance meeting, my wife and I, who both have excellent credit scores, were offered a mediocre interest rate. When I asked how they arrived at that rate, the response was simply, "You got the best deal." I quickly checked on my phone and found much better interest rates from several different banks. Her reply was, "You can go to the waiting room, apply, and come back." Are you serious? My previous experiences at other dealerships were that they could match rates instantly. I told her I was not going out and would wait another 2-4 hours, and it only took a few minutes for me to apply online and get approved. But she stormed out of her chair and told me she would get my salesperson, so I told her to get her and asked the general manager to join us, too. Guess her response: "Don’t tell me what to do”. I was about to laugh hard, but had pinched myself not to laugh. Oh, I forgot to mention this, the finance lady also told us that we had to purchase and extended warranty on the day of the sale. That was a flat out lie!!! At one point, I nearly called off the deal, but since this was my wife’s car and she was excited about the new TX, we decided to move forward and sign the paperwork. The good news is that we can refinance right away. Overall, while we love the vehicle, the customer service left much to be desired. I would highly recommend visiting another Lexus dealership. However, I must mention that the tech support person was great. He took the time to explain every feature of our new TX before we left. A few days later, I checked Spirit's website for our old cars sale prices. These people are making over $10k even though when we traded in it, they told us the accident record hurt the value, However, their sale price wasn't showing that diminished values.