Herrin Gear Autoplex in Jackson including address, phone, dealer reviews, directions, a map, inventory and more

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1685 High St
Jackson, MS 39202

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 1:30pm

Reviews of Herrin Gear Autoplex

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.6 (out of 5)

146 out of 159 people said they would recommend this dealer

5 (out of 5)

Service department

Reviewed by Randy Walker in Jackson MsMarch 16, 2021

Very courteous staff They finish the work in time and was very informative We were very happy with the quality of work and definitely we will be back

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

A complete joke!

Reviewed by Hotshot2020 in Magee, MsMarch 02, 2021

The sales department are awesome up to the time you sign all the paperwork then your forgot about. You better hope nothing goes wrong with your new ride. The service department is a complete joke. I’ve been lied to, been placed on hold for long periods of time never to talk with anyone. I have called the service manger and left numerous voicemails for him to call me back. Never heard back from him. And on the times I did get a call back it wasn’t from him. This last time my truck was in the service department it took seven weeks to get it back. It sat the first three weeks in their yard, then they ran a diagnostic test on it. Seen it was going to be a tuff one to figure out. So it sat another three weeks. This whole time they were fixing other people’s vehicles that where not as complex to fix. I was told they have to recreate the exact problem I’m having out of the vehicle, for them to work on it. But how can that happen on a 1 mile test drive. I drive my truck 11 hours a day and when something messes up, that’s what happened. But that’s not good enough to get it fixed. They act like you are making things up. And there is nothing wrong with the vehicle. With that being said I bought my truck new the end of May 2020 since then the truck has been in GM shops for over 100 days combined visits. They have worked on the same problems over and over not fixing them. Now the bumper to bumper warranty is up. So all the things they didn’t fix while it was under warranty is now on me! With all that being said. The truck was bought to make me a living with and has about cost me everything. Hoping to get more then a week on this last repair job.

Customer Service 1

Buying Process 5

Quality of Repair 1

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

One satisfied customer

Reviewed by Lorraine Carter in Delhi,LaNovember 28, 2020

Herrin Gear gives phenomenal customer service .They go above and beyond to make sure that their customers are satisfied. They have a customer for life.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Herrin Gear Autoplex

Locally owned and operated for over 40 years in Jackson, MS. Herrin-Gear Automotive Family is proud to be Mississippi's #1 Volume BMW, Chevrolet, Infiniti, Lexus and Toyota/Scion Dealerships. In business since 1973. Feel free to stop by any one of our friendly dealerships for prompt, courteous assistance.

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