Serra Lexus Lansing

Although I dealt with a professional and courteous salesperson, I left knowing I would not be back to buy a new or used car from SERRA. I went to look at a used car for my daughter. I did my homework, as I always do when car shopping, and although I brought printed out values from Edmunds and KBB which showed the vehicle was overpriced for its condition (needed 4 new tires, had irreparable scratches on front bumper) the dealership was unwilling to negotiate with their price. Their listed Best Price was even higher than the Edmunds and KBB value if it had been in mint condition. Although their website says, "One Price Promise - Only One Price - The Best Price - No Negotiation Necessary" I would say the "Best Price" part is not believable. Just wanted to put this out there so no unsuspecting shopper goes in there to look at a used car and believes they're getting the best price.

A Dream Delivery at Serra Lexus Lansing: Thanks to Ron! Let me tell you, finding a Lexus TX 500h in today's market feels like hitting the lottery – and thanks to Ron at Serra Lexus Lansing, I felt like a grand prize winner! In a world of long waitlists and limited options, Ron was a breath of fresh air. Not only did he secure my dream car in less than two months, but he made the entire process a pleasure. His patience and knowledge were a beacon of guidance as I navigated the world of luxury SUVs. He listened carefully to my needs and wants, helping me craft the perfect configuration for my TX 500h. But Ron's service went far beyond just finding the right car. He kept me constantly informed throughout the process, giving me regular updates on the car's arrival status. Communication was flawless, and I always felt like I was in the loop. And most importantly, Ron was genuinely invested in my satisfaction. He truly went the extra mile to make sure I got the perfect car and the perfect experience. If you're looking for a Lexus in Lansing, stop searching and head straight to Serra Lexus and ask for Ron. He's not just a salesman; he's your advocate in the car buying journey. With his dedication, expertise, and infectious enthusiasm, Ron will make sure you drive away happy, just like I did. Five stars, hands down! - A grateful TX 500h owner (thanks to Ron!)

The service staff was not very knowledgeable. I was quoted $499.95 for 60,000 mile tune up. When I picked up the vehicle it was $543.07. No additional information was provided for the additional cost. I would not recommend this dealership for service.