330 Arsenal St
Watertown, MA 02472

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Sales: 888-725-4858

Used Cars: 888-369-4362

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Lexus of Watertown

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

3235 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Special thanks to John for hooking me up with my new

Reviewed by BRDecember 17, 2025

Special thanks to John for hooking me up with my new lease and getting me my preferred color (Nightfall Mica)! I have chosen Lexus of Watertown for my last four vehicle leases, and it has been a great experience. I highly recommend the dealership and that you ask for John!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your loyalty and the excellent review of John and our team! We are grateful for your business and hope you'll visit us again at Lexus of Watertown. Enjoy your new car!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Special thanks to John for hooking me up with my new

Reviewed by Brendan from Lowell, MADecember 17, 2025

Special thanks to John for hooking me up with my new lease and getting me my preferred color (Nightfall Mica)! I have chosen Lexus of Watertown for my last four vehicle leases, and it has been a great experience. I highly recommend the dealership and that you ask for John!

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Brendan, thank you for being a loyal customer of Lexus of Watertown! We are thrilled to hear that you are pleased with your experience working with John on your new lease. We will pass along your kind words, and we look forward to seeing you down the road!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

I had a great experience with Lexus of Watertown when

Reviewed by Elinor Burns from Lowell, MassachusettsDecember 15, 2025

I had a great experience with Lexus of Watertown when purchasing my 2026 RX350 especially with the help of the sales person, Alec Nicholson, who was knowledgeable, friendly, and very generous with his time. Alec navigated the whole purchase process effectively and efficiently. I will pass on my positive experience to those I know who are thinking of a new car purchase! Elinor Burns, Lowell, Mass.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for your fantastic review, Elinor! We're thrilled to hear Alec made your experience smooth and enjoyable. Congratulations on your new 2026 RX 350, and we look forward to seeing you again at Lexus of Watertown. Safe travels!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Lexus of Watertown

When you shop with us you'll do so in complete comfort. The majority of our inventory is indoors in our well-lit showroom which makes it simple to select your ideal new Lexus any time of year. And what an inventory it is! We're proud to offer one of the largest selections of new and L/Certified Lexus models you'll find on the East Coast as well as a vast selection of imports and domestics many of which are priced under $15000. We also just opened a nail salon and it is complimentary with every Service! Our seasoned and exceptionally kind sales associates are highly trained making them the perfect resource for any questions you may have!

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