330 Arsenal St
Watertown, MA 02472

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Sales: 888-725-4858

Used Cars: 888-369-4362

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Lexus of Watertown

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

3238 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Alec was very helpful, knowledgeable, and pleasant to

Reviewed by Sam from Lowell,MADecember 20, 2025

Alec was very helpful, knowledgeable, and pleasant to work with. I would recommend his assistance to future customers.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Just purchased my 2026 Lexus NX from Lexus of Watertown,

Reviewed by Sherry WangDecember 20, 2025

Just purchased my 2026 Lexus NX from Lexus of Watertown, and I can honestly say the entire experience exceeded every expectation. My salesperson, Kevin Silva, was outstanding from our very first conversation. Their energy was contagious — upbeat, attentive, and genuinely enthusiastic — which made the entire process enjoyable from start to finish. They were incredibly knowledgeable about the NX and took the time to explain details clearly, making sure I felt informed and comfortable every step of the way. Negotiation was refreshingly pleasant and felt more like a collaborative conversation than a typical back-and-forth dealership experience. Delivery day was the icing on the cake. My NX was spotless, beautifully presented, and fully ready to go. They took their time walking me through the features, ensuring everything was set up properly and that I felt completely confident before driving off the lot. I absolutely love my 2026 Lexus NX and couldn’t be happier with the service I received. Highly recommended.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great experience with Ussa Pradhananga at Lexus of

Reviewed by datDecember 19, 2025

Great experience with Ussa Pradhananga at Lexus of Watertown. He was professional, friendly, and made buying my Lexus TX easy and stress-free. Highly recommend!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

We're so glad to hear about your excellent experience with Ussa at Lexus of Watertown. Thank you for your business and for sharing your feedback. Enjoy your new ride!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Lexus of Watertown

When you shop with us you'll do so in complete comfort. The majority of our inventory is indoors in our well-lit showroom which makes it simple to select your ideal new Lexus any time of year. And what an inventory it is! We're proud to offer one of the largest selections of new and L/Certified Lexus models you'll find on the East Coast as well as a vast selection of imports and domestics many of which are priced under $15000. We also just opened a nail salon and it is complimentary with every Service! Our seasoned and exceptionally kind sales associates are highly trained making them the perfect resource for any questions you may have!

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